What are the responsibilities and job description for the Host Hostess position at Picazzo's Tempe?
Description
Summary
The purpose of this position is to interact with our guests and mirror Picazzo’s standards that align with our Core Values, Mission Statement and Culture. Host/Hostesses are responsible for positive interactions while assisting guests in a friendly, efficient and knowledgeable manner. They also facilitate the opportunity for guests with dietary restrictions to dine out at a safe establishment that recognizes the struggles of restrictions.
At all times, Host/Hostesses are expected to be attentive to our guest needs and making them feel welcome, comfortable, important and relaxed. Host/Hostesses are expected to have detailed menu knowledge as well as knowledge including, but not limited to, specials, directions, location, hours of operation and other relevant information.
Responsibilities
- Answers phone in professional manner with proper etiquette.
- Able to multi-task while placing guests on hold to take care of in-person guests and vice versa.
- Maintains a sense of urgency throughout the shift.
- Acts as a true team member and recognizes areas to be helpful and supportive to other staff and guests alike.
- Assist in food running, refills and other table service tasks, when needed.
- Staying updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items...etc.
- Maintains clean and stocked stations as well as restrooms by conducting frequent status checks throughout the shift.
- Suggesting dishes, informing guest’s about food preparation details, communicating specific customer needs to the cooks.
- Maintaining proper dining experience, delivering items, fulfilling guest’s needs over the phone and in store.
- Adheres to proper sidework duties, policies, and health department requirements.
- Food hander certification within the county of employment.
- Maintains excellent menu and allergen knowledge.
- Able to work on feet for long hours.
- Ability to lift up to 50 lbs.
- Accepting guest payments, issuing receipts, returning change.
- Performing basic cleaning tasks as needed or directed by supervisor.
- Filling in for absent staff as needed.
- Assisting with special events as needed.
- Greet all guests and owners warmly with an appropriate greeting.
- Adhere to grooming and appearance standards consistently.
- Understands and can communicate products and services available at the restaurant.
- Makes efforts to improve overall menu knowledge.