What are the responsibilities and job description for the Patient Account Support position at Picis Clinical Solutions, Inc.?
1. Patient Account Management : o Handle patient inquiries related to billing, payments, and account balances via phone, email, mail or ticketing system. o Work correspondence from USPS o Update patient account records with corrected demographic information. 2. Billing Support : o Generate and send patient statements in a timely manner. o Assist in resolving issues related to coding errors, missing information, or claim rejections. 3. Payment Processing : o Process patient payments and set up payment plans as needed. 4. Customer Service : o Provide exceptional service by addressing escalated patient concerns professionally and empathetically. o Educate patients on billing procedures, insurance coverage, and payment options. 5. Compliance and Documentation : o Maintain compliance with HIPAA regulations and other applicable laws. o Accurately document all interactions and account updates in the RCM system. ________________________________________
