Patient Account Support

1.    Patient Account Management : o    Handle patient inquiries related to billing, payments, and account balances via phone, email, mail or ticketing system. o    Work correspondence from USPS  o    Update patient account records with corrected demographic information. 2.    Billing Support : o    Generate and send patient statements in a timely manner. o    Assist in resolving issues related to coding errors, missing information, or claim rejections. 3.    Payment Processing : o    Process patient payments and set up payment plans as needed. 4.    Customer Service : o    Provide exceptional service by addressing escalated patient concerns professionally and empathetically. o    Educate patients on billing procedures, insurance coverage, and payment options. 5.    Compliance and Documentation : o    Maintain compliance with HIPAA regulations and other applicable laws. o    Accurately document all interactions and account updates in the RCM system. ________________________________________