Pickleball Club General Manager

As the Pickleball Kingdom General Manager, you’ll be the heartbeat of our facility. Your role is to ensure smooth operations, foster a fun and positive community, and make sure everyone—players, staff, and visitors—has an exceptional experience. This is the perfect opportunity for someone who thrives in a dynamic environment, enjoys solving problems, and loves working with people.The General Manager will be responsible for overseeing all aspects of club operations, ensuring a high level of customer satisfaction, and driving the growth and success of our facility.

Key Responsibilities:

• Operational Leadership: Manage daytoday operations of Pickleball Kingdom, including staff supervision, facility maintenance, and scheduling of events and activities.
• Customer Service: Create a welcoming and customerfocused environment for members and guests.
• Address inquiries, resolve concerns, and ensure exceptional member experiences.
• Financial Management: Develop and manage budgets, monitor financial performance, and implement costeffective strategies to maximize revenue and profitability. Report on financial performance. Identify opportunities for growth and efficiency.
• Marketing and Promotion: Collaborate with marketing teams to develop and execute promotional strategies, including membership drives, events, and social media campaigns.
• Staff Management: Recruit, train, and supervise staff, including coaches and frontline personnel, to ensure a high level of service and professionalism.
• Event Planning: Organize and oversee pickleball tournaments, leagues, clinics, and social events to engage members and attract new players.
• Facility Maintenance: Ensure the club's facilities and equipment are wellmaintained and in excellent condition.
• Community Engagement: Foster relationships within the pickleball community, local businesses, and organizations to promote the club and the sport. Serve as the face of the facility, representing our brand with enthusiasm and professionalism.
• Flexibility & ProblemSolving: Adapt to the unexpected with a positive attitude and creative solutions.Handle scheduling changes, lastminute requests, and evolving priorities seamlessly.

Qualifications:

• Minimum of 3 years of General Management experience, preferably in the sports and recreation industry.
• Strong leadership and interpersonal skills.
• High level of energy and enthusiasm.
• Must know how to operate off a P&L.
• Excellent organizational and problemsolving abilities.
• Knowledge of pickleball or willingness to learn about the sport.
• Proficiency in Microsoft Office Suite and scheduling software.
• Effective communication and customer service skills.
• Bachelor's degree in business, sports management, or a related field is preferred.

Accountability Factors:

Club’s P&L

Club’s membership totals and month over month retention focus

First Year Compensation: $75,000 minimum with room to grow, year end bonus, great potential as the club grows!

Benefits: Medical / Dental / 401k - eligible after first 90 days of employment