What are the responsibilities and job description for the Front Desk Associate position at Pickleball Kingdom?
About Us:
Pickleball Kingdom is the premier destination for pickleball enthusiasts, offering a vibrant and welcoming community for players of all skill levels. We are looking for energetic, customer-focused individuals to join our front desk team and help create an exceptional experience for our members and guests.
Job Summary:
As a Front Desk Team Member of our Chandler club location, you will be the first point of contact for members and visitors, ensuring a warm and welcoming environment. You’ll handle check-ins, provide information on memberships and programs, process payments, and maintain a clean and organized front desk area. If you love customer service and thrive in a dynamic, fast-paced setting, we’d love to have you on our team!
Key Responsibilities:
- Provide exceptional customer service to all members, guests, and facility users.
- Greet every visitor with a smile and a warm “Welcome to the Kingdom!”
- Check-in members and visitors, process payments, and manage the POS system.
- Provide information on classes, memberships, and facility policies.
- Assist with new memberships, renewals, and follow-ups on past memberships.
- Help new members get acquainted with the facility, open play system, and court policies.
- Ensure the safety and security of members, visitors, and staff.
- Answer phone calls, check voicemails, and relay messages to the appropriate staff members.
- Direct membership cancellations/freezes to the Front Desk Manager or General Manager.
- Maintain accurate member records and update information as needed.
- Open and close the facility, ensuring all front desk responsibilities are completed.
- Restock drinks and snacks and maintain cleanliness of the front desk area.
- Keep the front entrance and glass doors clean throughout the day.
- Commit to fostering an inclusive and diverse environment for all guests.
- Availability to work evenings and weekends as needed.
Qualifications:
- Previous customer service or front desk experience preferred but not required.
- Friendly, outgoing, and professional demeanor.
- Strong communication and interpersonal skills.
- Ability to multitask in a fast-paced environment.
- Basic knowledge of computers and POS systems (training provided).
- Reliable, punctual, and committed to providing top-notch service.
Why Join Pickleball Kingdom?
- Fun and energetic work environment.
- Opportunity to be part of the growing sport of pickleball.
- Flexible scheduling with evening and weekend shifts available.
Job Type: Part-time
Pay: From $15.00 per hour
Expected hours: 20 – 30 per week
Benefits:
- Employee discount on memberships & pro shop
Schedule:
- 4-5 hour shifts
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed
Ability to Commute:
- Chandler, AZ 85226 (Required)
Work Location: In person
Salary : $15