What are the responsibilities and job description for the Customer Service Representative position at Pico Propane?
Job Details
Job Summary
The Customer Service Representative will interact with customers by proactively addressing inquiries and resolving customer concerns in addition to providing service to customers at the bottle dock station. Our Customer Service Representatives are committed to Service, Efficiency and Safety.
This position will support our Forever Propane office located in Miami, FL.
Duties/Responsibilities:
- Interacts with customers via telephone, email, or in person to provide support and information on products or services and serves as a liaison between customers and the company
- Collects and enters orders for new or additional products or services
- Forwards customer questions and complaints to the assigned specialist or other appropriate staff
- Field customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
- Ensures that appropriate actions are taken to resolve customers problems and concerns
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
- Assist customers with filling propane cylinders at the bottle dock station
- Performs other related duties as assigned
The absence of specific statements of duties does not exclude those tasks from the position if the work is similar, related, or a logical assignment of the position.
Qualifications
Education and Experience:
- High school diploma or equivalent
- Minimum two (2) years of customer service experience
- Experience in high-volume phone call settings (preferred)
- Experience in the oil and propane industry (preferred)
Skills/Abilities:
- Excellent interpersonal, communication, and problem-solving skills
- Service-oriented and the ability to resolve customer grievances
- Proficient with computer skills and the ability to learn and use current and new software
- Proficient with the current Microsoft Office Suite and the ability to learn and utilize different software
Physical Requirements:
The physical requirements described here are representative of those that must be met by the incumbent to successfully perform the essential functions of this job.
- Prolonged periods sitting at a desk, using a phone, and working on a computer
- Must be able to lift up to 50 pounds as needed in order to safely assist with duties around the plant
- Must pass pre-employment screening and background check
The above statements are intended to describe the general nature and level of work that is expected to be performed. They are not intended to be construed as an exhaustive listing of all responsibilities, duties and skills required. Also, whether particular duties or demands listed above or elsewhere are “essential” is a case-by-case determination, depending on the operational realities and staffing at the individual location. For questions about whether a particular function is essential in your particular role, please contact HR at (210) 245-9445.
Meritum Energy Holdings is an equal opportunity employer to all qualified applicants regardless of age, color, national origin, citizenship status, physical or mental ability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, status as a disabled veteran and/or veteran of the Vietnam War Era or any other characteristic protected by federal, state, or local law.
