Service Installer

Job Summary

The Service Installer plays a crucial role in the installation of customer propane appliances and equipment. To ensure success as a Service Installer, one should have sound mechanical knowledge, be able work in confined spaces for an extended period, have exceptional communication skills, and a passion for customer service. Ultimately, a top-class Service Installer provides expert installation services and dedicated support to all customers. 

This position will support our Pico Propane and Fuels in Carlsbad, NM.

Duties/Responsibilities:

• Travels to customer homes or place of business to perform assigned service work
• Assists techs with installing equipment with the use of basic tools to assemble/adjust as needed
• Assists with site surveys
• Troubleshoots problems with existing equipment
• Maintains general maintenance of equipment including service truck and all other service tools used for assigned service task
• Completes and submits proper work order documentation
• Cleans up after the job is complete
• Provides customers with verbal and written operating instructions for new equipment
• Completes all other duties as assigned

The absence of specific statements of duties does not exclude those tasks from the position if the work is similar, related, or a logical assignment of the position.

Qualifications

Required Skills/Abilities:

• Ability to follow moderate to complex installation instructions 
• Willingness to learn necessary skills for position development
• Ability to troubleshoot issues and complete repairs while on site
• Customer service oriented
• Willingness to work with office staff to close and complete assigned service tasks
• Proficient in the current Microsoft Office Suite
• Advanced knowledge of equipment installation preferred
• General propane (LP) experience and knowledge preferred  

Education and Experience:

• High school diploma or equivalent
• Must have a valid driver’s license with a clean driving record

Physical, Mental, and Behavioral Requirements:

The physical requirements described here are representative of those that must be met by the incumbent to successfully perform the essential functions of this job. 

• Position requires the ability to stand, walk, stoop, kneel, crouch and manipulate (lift, carry, move) light to heavy weights of 10 to 80 lbs. for approximately 90% of the work shift. 
• Ability to Load and unload up to 75 – 120 lbs. with the assistance of an appliance dolly
• Good hand eye coordination, arm hand and finger dexterity, including the ability to grasp and visual acuity to operate equipment is required, including at night
• Frequent sitting, reaching with hands and arms 
• Must be able to speak and hear
• Must pass pre-employment screening and background check
• Position may require working evening hours and weekends as needed
• Work is normally performed outside where exposure to conditions of extreme heat/cold, fumes, gases and airborne particles

The above statements are intended to describe the general nature and level of work that is expected to be performed. They are not intended to be construed as an exhaustive listing of all responsibilities, duties and skills required.  Also, whether particular duties or demands listed above or elsewhere are “essential” is a case-by-case determination, depending on the operational realities and staffing at the individual location.  For questions about whether a particular function is essential in your particular role, please contact HR at (210) 245-9445.

Meritum Energy Holdings  is an equal opportunity employer to all qualified applicants regardless of age, color, national origin, citizenship status, physical or mental ability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, status as a disabled veteran and/or veteran of the Vietnam War Era or any other characteristic protected by federal, state, or local law.