Lead Outreach & Enrollment Coordinator

About Piedmont Health Services

Piedmont Health Services, Inc. (PHS) is a 501(c)(3) nonprofit and Federally Qualified Health Center (FQHC) in North Carolina. Dedicated to delivering top-tier, accessible, and inclusive primary healthcare, PHS has proudly served for 54 years and remains the largest community health center in central NC. Operating 10 Community Health Centers, two PACE (Program of All-Inclusive Care for the Elderly) SeniorCare facilities, and 2 Mobile Health Units, PHS extends its services to residents across five counties, including Alamance, Caswell, Chatham, Orange, and Lee.

What's an FQHC?

Federally Qualified Health Centers (FQHC) are community-based healthcare providers that receive funds from the Health Resources and Services Administration (HRSA) Health Center Program to provide primary care services in under-served areas.

Job Title – Lead Outreach & Enrollment Coordinator

Department - Admin/Operations

Reports to –

Benefits -

• Medical, Dental, Vision, Life Insurance (Short & Long Term Disability)
• 403(b) Plan
• Paid Holidays
• CME (Continuing Medical Education)
  
  

About Position: The Lead Outreach and Enrollment Coordinator acts under the direction, guidance and supervision of the Center Manager, Outreach and Enrollment. This position is responsible for promoting awareness and access to healthcare through low or no cost programs available to the uninsured in NC. The role of the Lead Outreach and Enrollment Coordinator is to organize and conduct outreach to individuals and families to inform and enroll them into public insurance programs, provide referrals to health and other supportive services. The Lead Coordinator will help guide and support the other coordinators as they assist individuals and families of diverse backgrounds and facilitate enrollment in appropriate public health insurance programs. Additionally, organizing outreach activities, some case management, and health education are core expectations of this position. This position requires working as a team and requires flexible hours, evenings and weekends and facilitating collaborative relationships across the organization.

• Work Location: Corporate Admin Office
  
  

88 Vilcome Ceneter Dr, Suite 110 Chapel Hill, NC 27514

• Schedule: Monday - Friday 8:00 am - 5:00 pm (with occasional events on evenings or weekends)
• Travel:
  
  

Duties/ Responsibilities –

• Serve as the point of contact for individuals and/or families contacted during off-site outreach activities regarding public health insurance enrollment.
• Routinely visit with individuals and their families to learn details about their health and provide information on available services
• Provide comprehensive and culturally sensitive information about public health insurance programs.
• Assist eligible individuals and families in identifying documents needed to complete their applications and answer questions pertaining to the application process.
• Refer individuals and families to Certified Application Assistants for application assistance based on eligibility requirements.
• Ensure the confidentiality of all applications, records and information received in written, oral, graphic, or other tangible form.
• Conduct follow-up with individuals and families on the progress of their enrollment.
• Coordinate outreach enrollment efforts by working collaboratively with community partner organizations, local churches, labor groups and other communities entities.
• Participate in outreach, community events and other duties.
• Document and maintain records of encounters with individuals and/or families.
• Demonstrates the ability to work with diverse patient populations served and a commitment to advocacy for access to health care.
• Utilizes open-ended questions to obtain additional information.
• Maintains a current outreach manual, community resource list, health education materials, etc.
• Approximately 90% of time spent outside clinic setting providing health education.
• Maintains outreach record-keeping system and assures accurate documentation on all forms/systems.
  
  

Qualifications –

Education: Minimum requirement is high school diploma, preferred associate or bachelor's degree in public health or equivalent experience. And/or equivalent training and/or experience.

Required: One – two years of experience within community service, health or social service sector.

Preferred: Spanish Speaking

Current/valid License: NC Driver's License Required

Immunizations: All PHS Required Immunizations for onboarding.

Pay Range - $46,786.00 - $54,237.00

EEO Statement

Piedmont Health Services, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

DEI Statement

Piedmont Health Services, Inc. (PHS) endeavors to maintain an inclusive workplace, one that is reflective of the patient population that we serve and the individuals whom we employ. We strive to incorporate inclusiveness throughout our work culture, including the way that we recruit, support, and retain employees. We believe that having employees from diverse backgrounds, cultures, and experiences is an asset. It helps us to view the world through different lenses embodying the perspectives, opinions, approaches, and values that our employees bring to work daily. In fact, inclusion is woven into the very fabric of our work life, which allows our employees to perform at their highest possible potential.