Patient Accounts Team Lead

About Piedmont Health Services

Piedmont Health Services, Inc. (PHS) is a 501(c)(3) nonprofit and Federally Qualified Health Center (FQHC) in North Carolina. Dedicated to delivering top-tier, accessible, and inclusive primary healthcare, PHS has proudly served for 54 years and remains the largest community health center in central NC. Operating 10 Community Health Centers, two PACE (Program of All-Inclusive Care for the Elderly) SeniorCare facilities, and 2 Mobile Health Units, PHS extends its services to residents across five counties, including Alamance, Caswell, Chatham, Orange, and Lee.

What's an FQHC?

Federally Qualified Health Centers (FQHC) are community-based healthcare providers that receive funds from the Health Resources and Services Administration (HRSA) Health Center Program to provide primary care services in under-served areas.

Job Title - Patient Accounts Team Lead

Department - Patient Accounts

Reports to - Director of Patient Accounts

Benefits -

• Medical, Dental, Vision, Life Insurance (Short & Long Term Disability)
• 403(b) Plan
• Paid Holidays
• CME (Continuing Medical Education)

About Position: The Team Lead (TL) for Patient Accounts (PA) acts under the direction, guidance and supervision of the Manager of Patient Accounts. This position is responsible for supervising staff, approving timecards and assisting with the assignment of departmental projects and helping to facilitate training to current and new staff for medical and dental processes. The Team Lead will also be the initial contact for PA staff and the staff at the centers in need of assistance. If more in depth support is needed. The TL will escalate requests to the Manager or Director of Patient Accounts. The role of the TL will be to help guide and support the other patient accounts staff with their daily tasks. The TL will keep the staff updated on various changes in the insurance industry, via webinars, onsite training and presentations.

• Work Location: 88 Vilcom Center Dr., Suite 110, Chapel Hill, NC 27514 (Corporate Office)

Duties/Responsibilities - The TL should have dental and medical experience along with a working knowledge of various insurance carriers. The TL must be able to facilitate training of Centricity and Dentrix in order to assist team members and staff at the sites.

Qualifications/Working Conditions - Requires frequent sitting for long periods, operation of standard office machines and computer. May require lifting of up to 25 pounds. Requires hand-eye coordination and manual dexterity. Requires use of office equipment, such as computer terminals, telephones or copiers. Requires normal vision range. Work is performed in an office environment. Contact with staff and external clients and vendors. A valid driver’s license and proof of insurance is required for this position. This position requires considerable driving to remote locations.

Education: Minimum requirement is high school diploma, preferred associate or bachelor’s degree in public health or equivalent experience.

Preferred: 3 or more years of experience as an Insurance Analyst at Piedmont Health Services.

Current/valid License: Active NC Drivers License Required

Pay Range - $20.48 - $23.74

EEO Statement

Piedmont Health Services, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

DEI Statement

Piedmont Health Services, Inc. (PHS) endeavors to maintain an inclusive workplace, one that is reflective of the patient population that we serve and the individuals whom we employ. We strive to incorporate inclusiveness throughout our work culture, including the way that we recruit, support, and retain employees. We believe that having employees from diverse backgrounds, cultures, and experiences is an asset. It helps us to view the world through different lenses embodying the perspectives, opinions, approaches, and values that our employees bring to work daily. In fact, inclusion is woven into the very fabric of our work life, which allows our employees to perform at their highest possible potential.

401k, Dental Insurance, Life Insurance, Medical Insurance, Vision