Service Desk Analyst

About Piedmont Health Services

Piedmont Health Services, Inc. (PHS) is a 501(c)(3) nonprofit and Federally Qualified Health Center (FQHC) in North Carolina. Dedicated to delivering top-tier, accessible, and inclusive primary healthcare, PHS has proudly served for 54 years and remains the largest community health center in central NC. Operating 10 Community Health Centers, two PACE (Program of All-Inclusive Care for the Elderly) SeniorCare facilities, and 2 Mobile Health Units, PHS extends its services to residents across five counties, including Alamance, Caswell, Chatham, Orange, and Lee.

What's an FQHC?

Federally Qualified Health Centers (FQHC) are community-based healthcare providers that receive funds from the Health Resources and Services Administration (HRSA) Health Center Program to provide primary care services in under-served areas.

Job Title - Service Desk Analyst

Department - IT

Reports to - IT Manager

Benefits -

• Medical, Dental, Vision, Life Insurance (Short & Long Term Disability)
• 403(b) Plan
• Paid Holidays
• CME (Continuing Medical Education)

About Position:

• Work Location: Corporate Office, 88 Vilcom Center Dr., Chapel Hill, NC 27514
• Schedule: Monday through Friday

The Service Desk Analyst works with the IT Manager , IT Team and Facilities Team to ensure that all requests for IT and Facilities services and support for Piedmont are documented and tracked into a centralized ticketing system. The analyst establishes the priority and workflow for each day for team members. Prepares reports for the IT team and Management that support the function of the IT Department. The Analyst is responsible for assisting the IT and Facilities Department as needed with other projects.

Education: High School Diploma with college level courses in Computer Science or Business Administration preferred. Completion of a Microsoft Excel class.

Experience: Two years coordinating the movement of staff. The ability to create and disseminate productivity reports. Experience with updating Web Sites and other social media.

Training/ Skills: Ability to manage multiple tasks, produce quality work within a high volume environment, exercise good judgement to act within the scope of the position, and accurately see tasks to completion. Must possess strong organizational and time management skills, strong attention to detail, strong written and oral communication skills. Ability to manage conflicting work demands with appropriate supervisory input.

Computer Skills: Proficient in Microsoft Office, internet and email. Must be very proficient with Excel ; demonstrated ability to learn and become an expert with Centricity and other software systems used in the organization.

Pay Range - $20.48/HR to $26.72/HR

EEO Statement

Piedmont Health Services, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

DEI Statement

Piedmont Health Services, Inc. (PHS) endeavors to maintain an inclusive workplace, one that is reflective of the patient population that we serve and the individuals whom we employ. We strive to incorporate inclusiveness throughout our work culture, including the way that we recruit, support, and retain employees. We believe that having employees from diverse backgrounds, cultures, and experiences is an asset. It helps us to view the world through different lenses embodying the perspectives, opinions, approaches, and values that our employees bring to work daily. In fact, inclusion is woven into the very fabric of our work life, which allows our employees to perform at their highest possible potential.

401k, Dental Insurance, Life Insurance, Medical Insurance, Vision