What are the responsibilities and job description for the Front Office Coordinator position at Piedmont Healthcare PA?
Job Description
Job Description
Description :
GENERAL SUMMARY OF DUTIES :
Coordinates operations and activities of the office as assigned.
ESSENTIAL FUNCTIONS :
- Oversees daily office operations and delegates to staff based on business needs.
- Developing guidelines for work prioritization including but not limited to :
- Appointment Scheduling
- Patient Flow
- Charge Entry
- Cash Control
- Reconciliation
- Staffing / Staff management
- Ensures positive customer service atmosphere.
- Investigates and communicates patient complaints to Office Manager and / or Physician.
- Read and become familiar with all PHC policies and procedures to include the Operations manual, Compliance manual.
- Know the location of the OSHA Policy and Procedure Manual, Employee Manual, Operations Manual and Managed Care Manual; Offer recommendations on updating and adding new policies and procedures.
- Maintains knowledge of action to take regarding employee exposures / incidents.
- Facilitates communications between the office manager and / or other offices.
- Coordinates communication with Business Services.
- Communicates to staff and patients about operational procedures to include appointments.
- Performs reception or other duties as necessary.
- Maintains strictest confidentiality.
- Performs such other work-related work as assigned.
Requirements :
KNOWLEDGE AND SKILL REQUIREMENTS :
