IT Systems (Help Desk) Support - Charlotte, NC

Piedmont Plastics is the leading independent and privately held distributor of performance plastics in North America. . Our products are used in industrial markets such as OEMs, food processing, aerospace, semiconductor/electronic, oil and gas, transportation, marine, POP, and sign and graphics to name a few. Since first opening our doors in 1968 with just one location and five employees, Piedmont has grown to over 50 locations across the U.S. and Canada, employing over 650 individuals.

At Piedmont Plastics, we are a family, and believe our people are the foundation of our success. Our company culture is engrained in every facet of our business, and we are devoted to maintaining an enjoyable, open, and supportive atmosphere across the organization. We care about and respect one another by demonstrating integrity in everything we do and take pride in giving our employees the ability to thrive in a growth-oriented environment.

Our diverse workforce brings passion to the mission of Piedmont Plastics every day – to be best-in-class in the distribution of performance plastics. Our materials can be found in every industry market segment, and we are concentrated on satisfying our customers with expert product knowledge and a solutions-focused mentality.

Join a team that works together in a collaborative and winning environment to continuously exceed customers’ expectations. After all, Piedmont Plastics is “where solutions take shape!”.

We are currently looking for an IT Systems (Help Desk) Support teammate to add to our IT team. This role provides support to end users on a variety of issues which may include: identifying, researching, and resolving technical problems along with responding to telephone calls, email and personnel requests for technical support.

In this position, you will be required to:

• Respond to requests for technical assistance in person, via phone or electronically
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Advise user on appropriate action
• Follow standard help desk procedures, log all help desk interactions
• Route problems to appropriate resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests.
• Document resolutions in KB
• Stay current with system information, changes and updates
• Serve as liaison between users and IT dept to resolve issues.

To be successful in this position, an ideal candidate will have:

• Working knowledge of fundamental operations of relevant software, hardware and other equipment is required.
• At least 3 years of experience in the computer science/help desk industry
• Ability to work in a high volume work environment along with the ability to multi-task

What Piedmont Plastics has to offer:

• Industry leading wages
• A generous benefits package including medical, dental, vision, 401k matching savings plan and paid time off
• An opportunity to work in a growing industry

Please use the Apply Now button to apply for this position

With the large amount of applications expected to be received for this position, only applicants that meet the minimum hiring criteria will be considered for this position.

No Phone calls from applicants or staffing firms, please.

Piedmont Plastics is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)