What are the responsibilities and job description for the Service Manager position at Piedmont Service Group?
Piedmont Service Group has been providing HVAC services to clients in NC, SC, and VA since 1971!
We are currently looking for a Service Manager to join our team in Wilmington, NC
We provide above-average pay, great benefits, and a strong company culture.
As a Service Manager for Piedmont Service Group, you will be responsible for the following:
- Providing exceptional customer service to our customers by meeting or exceeding customer requirements and commitments through the management and optimization of company resources (skilled manpower, materials, tools and equipment).
- Implementing service and business processes (best practices) and assisting in continuous improvement of these processes.
- Managing a team of an experienced HVAC Service Technicians, including the recruitment, development/training, goal setting, management, performance management.
- Supporting the sales organization with pricing and business operations input with customer sales proposals.
- Daily time review/approval, invoicing review/approval, contract performance review/ management, and job summary report review/approval.
- Being a champion for our strong safety culture.
The ideal candidate will have the following:
- Excellent customer service skills that help drive customer loyalty.
- Experience supervising local and remote field service technicians to optimize their customer assignments, skills and productivity.
- The ability to leverage appropriate communication strategies (email, phone call, etc.) to be highly effective at managing customer expectations on a proactive basis. Must also leverage this same skill set to work through customer conflict/concerns.
- Must have a broad knowledge of commercial and industrial HVAC equipment and Building Automation System applications.
- A strong foundation for technical troubleshooting and the ability to make good business decisions.
- Strong organizational and follow-up skills to provide timely feedback to customers and assign resources.
- Effective delegation skills to meet/exceed customer expectations and help develop skills of employees.
- Experience with Microsoft Office (Outlook, Excel, Word) and MobileTech service management tools and apps.
Specialized Knowledge
- H1, H2, and H3 license, or willingness to obtain.
- Must have a valid drivers license and clean driving record
- Key2Act / WennSoft / Great Plains Software experience a plus
Benefits Include:
- Medical
- Vision
- Dental
- Company Paid Short and Long Term Disability
- Company Paid Life Insurance
- FSA
- 401k with Company Match and Profit-Sharing Plan
- Accident and Critical Illness
- Three weeks of Paid Time Off in your first year of hire
- Paid Holidays
- Wellness Incentives
Piedmont Service Group is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, or status as a protected veteran.
