What are the responsibilities and job description for the Financial Aid Assistant position at Piedmont Virginia Community College?
Title: Financial Aid Assistant
Agency: Piedmont Virginia Community College
Location: Albemarle - 003
FLSA: Nonexempt
Hiring Range: $41,000 - $46,000
Full Time or Part Time: Full Time
Additional Detail
Job Description:
Position Description – Financial Aid Assistant
Piedmont Virginia Community College (PVCC) is a public, open access institution of higher education in the Virginia Community College System whose main campus is located in Charlottesville, Virginia. This is home to the Charlottesville Historic Downtown Mall, The Jefferson School African American Heritage Center, and the John Paul Jones Arena (JPJ). As a comprehensive community college, the College provides quality, accessible, and affordable educational opportunities for the residents of the City of Charlottesville and the counties of Albemarle, Buckingham, Fluvanna, Greene, Louisa, and Nelson. For more information, please visit: pvcc.edu
PVCC is known throughout the community and the Virginia Community College System for its exceptional faculty and staff, the quality of its programs and services, and the success of its students. PVCC seeks to attract, welcome, and retain individuals who reflect the communities we serve.
Position Title: Financial Aid Assistant
Department: Financial Aid
Employment type: Full-time Classified, non-exempt
Position Purpose: Piedmont Virginia Community College (PVCC) seeks a mission driven individual to provide administrative support to the Financial Aid Office, servicing students, their families, the community, and colleagues with the goal of supporting student success and completion.
The Financial Aid Assistant greets and is the first point of contact for everyone who enters the Financial Aid Office. They will provide accurate information on routine financial aid questions. Manage high volume of student and family interactions in-person, by phone, and email. Maintain financial aid forms, records, and webpages. Be well organized, detail oriented and able to work in a fast-paced environment.
Position Purpose: Piedmont Virginia Community College (PVCC) seeks a mission driven individual to provide administrative support to the Financial Aid Office, servicing students, their families, the community, and colleagues with the goal of supporting student success and completion.
The Financial Aid Assistant greets and is the first point of contact for everyone who enters the Financial Aid Office. They will provide accurate information on routine financial aid questions. Manage high volume of student and family interactions in-person, by phone, and email. Maintain financial aid forms, records, and webpages. Be well organized, detail oriented and able to work in a fast-paced environment.
Work is typically performed in an office environment with extended periods working at a desk reviewing student files and computer use. Peak periods will include significant walk-in, phone, and email interactions and communications. Some extended hours and weekends are required.
Duties and Responsibilities:
Greeting and assisting students, families, colleagues, and community members in person, by phone, and text.Duties and Responsibilities:
- Assist with FAFSA/VASA application completion, and other financial aid forms.
- Provide general financial aid information required by federal, state, and institutional aid programs.
- Respond to requests for financial aid information via phone, email, text, and in-person timely and accurately.
- Student outreach to complete delinquent documentation.
- Manage records, collect, and track financial aid related documentation.
- Using latest trends to stimulate customers’ comprehension – videos, tutorials, etc.
- Provides financial aid presentations and workshops as needed.
- Participate in trainings and professional organizations to keep abreast of new information and program changes.
- Work both independently and as a team.
- Attend Super Saturday events, Admissions Nights and a variety of campus and department events.
- Daily administrative tasks, purchase supplies, maintain bulletin board and office décor.
- Support workflow efficiency and communication.
- Perform other duties as assigned.
Benefits include:
- Choice of health, dental, disability, and life insurance plans offered through the Commonwealth of Virginia
- Generous leave benefits
- Tuition waiver program for studies at PVCC and opportunities for professional development and career advancement
- Knowledge or training in finance, business, technology, or a related field, or equivalent practical experience
- Experience with student financial aid processes
- Strong attention to detail, excellent organizational skills, and aptitude for math
- Ability to work effectively under pressure and manage multiple tasks simultaneously
- Ability to analyze and interpret information accurately
- Strong verbal and written communication skills, with the ability to engage with a diverse audience
- Proficiency in Microsoft Office Suite and Adobe Reader
- Experience in student financial aid
- Familiarity with a higher education setting
- Experience with student information systems (e.g., PeopleSoft)
- Public speaking and presentation abilities
- Bilingual capabilities
Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer
Salary : $41,000 - $46,000
