What are the responsibilities and job description for the Manager of Student Success Technology and Analytics position at Piedmont Virginia Community College?
Title: Manager of Student Success Technology and Analytics
Agency: Piedmont Virginia Community College
Location: Albemarle - 003
FLSA: Exempt
Hiring Range: $73,000 - $80,000
Full Time or Part Time: Full Time
Additional Detail
Job Description:
Position Description – Manager of Student Success Technology and Analytics
Piedmont Virginia Community College (PVCC) is a public, open access institution of higher education in the Virginia Community College System whose main campus is located in Charlottesville, Virginia. This is home to the Charlottesville Historic Downtown Mall, The Jefferson School African American Heritage Center, and the John Paul Jones Arena (JPJ). As a comprehensive community college, the College provides quality, accessible, and affordable educational opportunities for the residents of the City of Charlottesville and the counties of Albemarle, Buckingham, Fluvanna, Greene, Louisa, and Nelson. For more information, please visit: pvcc.edu
PVCC is known throughout the community and the Virginia Community College System for its exceptional faculty and staff, the quality of its programs and services, and the success of its students. PVCC seeks to attract, welcome, and retain individuals who reflect the communities we serve.
Position Title: Manager of Student Success Technology and Analytics
Department: Student Affairs
Employment type: Full-time classified, exempt
Position Purpose: The Manager of Student Success Technology and Analytics is responsible for leading the full implementation of student success technology platforms across the Student Affairs Division and the college at large and leveraging those platforms to support student success and completion. Platforms include EAB Navigate, Salesforce, and XAP (Online Application). The position advocates for student success and the implementation of the college’s strategic plan and the VCCS’s Opportunity 2030, contributes to the analytics used in strategic enrollment management and retention, and monitors equity gaps in student access and success. The Manager of Student Success Technology and Analytics will work collaboratively with faculty, department/program chairs, directors, deans, and external partners to ensure processes and related operational workflows are clear, consistent, and timely. The position requires extensive planning and strategic project management and works directly with students, faculty, and staff across all college divisions. This position, in conjunction with other Student Affairs professionals, will assist with prioritization of student affairs strategies and the future of student services based on current and emerging needs.
Position Purpose: The Manager of Student Success Technology and Analytics is responsible for leading the full implementation of student success technology platforms across the Student Affairs Division and the college at large and leveraging those platforms to support student success and completion. Platforms include EAB Navigate, Salesforce, and XAP (Online Application). The position advocates for student success and the implementation of the college’s strategic plan and the VCCS’s Opportunity 2030, contributes to the analytics used in strategic enrollment management and retention, and monitors equity gaps in student access and success. The Manager of Student Success Technology and Analytics will work collaboratively with faculty, department/program chairs, directors, deans, and external partners to ensure processes and related operational workflows are clear, consistent, and timely. The position requires extensive planning and strategic project management and works directly with students, faculty, and staff across all college divisions. This position, in conjunction with other Student Affairs professionals, will assist with prioritization of student affairs strategies and the future of student services based on current and emerging needs.
The position reports to the Vice President of Student Affairs but will also work closely with the administrators, faculty, and staff in Academic Affairs and Workforce Development as well as PVCC Technology Services.
Duties and Responsibilities:
- Lead the full implementation and related updates of a range of student success technology platforms designed to improve student access, success, and completion, including EAB Navigate, Salesforce, XAP, and others.
- Provide best practices around the use of the current and emerging student success platforms and related technology across the division.
- Develop onboarding training for faculty, staff, and administrators to optimize the use of these platforms across the college.
- Creates and provides ongoing training related to Navigate and other platforms to achieve college and student affairs goals and objectives.
- Works with the Marketing and Communications Department to develop communications and promotions around the platforms and associated training.
- Help develop and assess metrics utilizing the student success platforms and related tools for areas including outreach and admission, student support, and success and completion.
- Promote strategic enrollment management along with the entire student experience, from interest to completion.
- Serve on key committees at the college, including the Access and Completion (Enrollment Management) Committee.
Benefits include:
- Choice of health, dental, disability, and life insurance plans offered through the Commonwealth of Virginia
- Generous leave benefits
- Tuition waiver program for studies at PVCC and opportunities for professional development and career advancement
- Applicable experience in a related field or a combination of comparable education and experience.
- Excellent communication skills, both written and verbally.
- Organizational skills.
- Strong technological skills including proficiency in MS Office Suite as well as demonstrated experience with student success technology platforms (front-end).
- Demonstrated commitment to student success.
- Additional experience and/or education in student development, higher education, or student affairs.
- Community college experience.
- Student affairs experience (higher education).
- Experience working with Navigate or other related platforms, especially regarding implementation and platform management (back-end).
- Project management experience.
- Experience working with a varied student population.
Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer
Salary : $73,000 - $80,000
