Senior Infrastructure Manager

Posting Details

Posting Summary

Working Title

Senior Infrastructure Manager

Role Title

Info Tech Spec III

Role Code

39113-SW

FLSA

Exempt

Pay Band

Position Number

28200050

Agency

Piedmont Virginia Community College

Division

Piedmont Virginia Community College (Div)

Work Location

Albemarle - 003

Hiring Range

90,000 - $110,000

Emergency / Essential Personnel

EEO Category

B-Professional

Full Time or Part Time

Full Time

Does this position have telework options? -Telework options are subject to change based on business needs-

Does this position have a bilingual or multilingual skill requirement or preference?

Work Schedule

Typical schedule has flexible schedule Monday - Friday. Position also requires some evenings, nights, and / or weekend hours as needed to support system maintenance during college off-hours. This is a full-time (exempt) position providing services and direct supervision, in person.

Sensitive Position

Job Description

Piedmont Virginia Community College (PVCC) is a nonresidential two-year institution of higher education that serves Central Virginia - principally residents of the City of Charlottesville and the counties of Albemarle, Buckingham, Fluvanna, Greene, Louisa and Nelson. PVCC is one of 23 community colleges in Virginia that comprise the Virginia Community College System (VCCS). The scenic PVCC campus is located in Albemarle County, Virginia. Classes are also offered at the PVCC Eugene Giuseppe Center in Stanardsville (Greene County), the PVCC Jefferson School Center in downtown Charlottesville and at high school sites across the region. For more information, please visit : pvcc.edu

PVCC is known throughout the community and the Virginia Community College System for its exceptional faculty and staff, the quality of its programs and services, and the success of its students. PVCC welcomes, encourages, and supports the diversity of our students, faculty, and staff members and seeks to attract and retain individuals who reflect our diverse community.

Position Title : Senior Infrastructure Manager

Department : Technology Services

Employment type : Full time exempt, Classified Staff

Position Purpose : As the manager of the Infrastructure and Enterprise Support team, this role manages the complete network, server, telecommunications infrastructure, and use of Enterprise applications at the college to support the college faculty, staff, and students. This includes designing, implementing, managing, securing, and supporting all aspects of the college's infrastructure systems to ensure functionality, upgrades, and a consistent and reliable internet service at all college locations. The role coordinates with the VCCS to ensure continuity of service, designs networking solutions for new locations, and recommends upgrades to existing networking and security infrastructure. Additionally, the role maintains the college server infrastructure, including hardware and software for both on-premises and hosted solutions. The Senior Infrastructure Manager is the primary point of contact for telecommunications needs and vendor interactions regarding infrastructure services, including managing services through the VCCS, VITA, and ISPs. The role also acts as a project manager for various VCCS-level and college-level technology projects, ensuring outcomes are met within scope and defined deadlines. As part of the Technology Services division, this role is responsible for maintaining the college's technology, computers, and associated peripheral equipment, including preventive maintenance and repairs. The Senior Infrastructure Manager also serves as the college-level Information Security Officer in a backup capacity to the Primary ISO assigned through the VCCS, Virtual ISOaaS program. This position supervises 4 direct reports : two Infrastructure Engineers for network and server operations, and two Systems Analysts for enterprise applications. As a member of the Technology Services leadership team, this position may also provide backup support to AVP-CIO, and IT Operations Manager responsibilities.

The Senior Infrastructure Manager reports to the Associate Vice President for Technology Services & Chief Information Officer.

Duties and Responsibilities :

• Provide technical and professional mentorship to the Technology Services team.
• Provide daily in-person oversight and leadership to the Infrastructure and Enterprise Support team.
• Provide technical leadership and training to less experienced staff.
• Identify current and future needs, focusing on aligning / scheduling labor and equipment resources to meet college needs during all operational hours.
• Work with the CIO to define and ensure IT Service Level Agreements are met by the Infrastructure and Enterprise Support team, investigating incidents where SLAs were not met to identify cause and resolution.
• Identify and report to departmental leadership potential college / systemwide issues that may impact the quality of services with a goal of timely investigation and resolution.
• Oversee annual network penetration testing, including responding to gap analysis with remediation plans.
• Ensure the successful integration of systems, platforms, and architectures.
• Successfully deliver system services and improvements to customers.
• Ensure compliance with all necessary rules, regulations, standards, and laws, including but not limited to ARMICS, PCI, GLBA, and Cyber-Security insurance requirements.
• Support all aspects of designing, implementing, and updating PVCC's Disaster / Data recovery & Incident response planning.
• Perform installations, configuration, and maintenance of components of network systems, including routers, switches, firewalls, UPS devices, wireless access points, and IP phone systems.
• Manage all vendor interactions regarding telecommunication services, including ISPs, analog services, VITA, and the VCCS.
• Receive and provide appropriate assistance for support requests via phone, email, ticketing system, and in-person assistance.
• Plan and implement according to VCCS guidelines : Network Security and Analysis, including Server patch management and virus protection updates.
• Support maintenance of security tools such as Avanan, Carbon Black, dmarcian, Steel Cloud, MS Defender, etc.
• Direct support maintenance of PVCC's VMWare Environment & Netapp storage.
• Provide security & account management support as needed to help ensure appropriate access management & controls remain in place.
• Perform installations / configuration / maintenance of server components, including hardware / peripherals / network operating system & associated components (VPN / DNS / DHCP / Active Directory / Global Catalog).
• Manage / support Microsoft platforms / solutions such as Active Directory / Azure / WSUS / O365.
• Plan / implement according to VCCS guidelines : Network Security / Analysis, including Intrusion Detection / packet filtering via LAN firewall / TCP-IP connectivity issues such as bandwidth shaping.
• Oversee / participate in annual server penetration testing, including responding to gap analysis with remediation plans.
• Implement / manage / support all emergency notification systems, including Omnilert / Informacast / Alertus.
• Direct support / administration of access / security systems leveraged by Public Safety, such as ID Card system / Electronic Key system / Security Camera system.
• Direct support / administration of systems leveraged by Facilities, such as Building automation / Siemens / environmental controls, etc.
• Ensure successful integration of systems / platforms / architectures.
• Successfully deliver system services / improvements to customers.
• Ensure compliance with all necessary rules / regulations / standards / laws, including ARMICS / PCI / GLBA / Cyber-Security insurance requirements.
• Ensure data backup standards / disaster recovery plan are implemented / well documented / remain consistently retrievable.
• Receive / provide appropriate assistance for support requests via phone / email / ticketing system / in-person assistance.
• Function as a point of contact for providing Tech Services support to college stakeholders.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's / Required Qualifications

Experience managing and allocating resources.

Benefits include :

Additional Considerations

Operation of a State Vehicle

Supervises Employees

Required Travel

minimal

Posting Detail Information

Posting Number

CLS_3508P

Recruitment Type

General Public - G

Number of Vacancies

Position End Date (if temporary)

Job Open Date

01 / 14 / 2025

Job Close Date

02 / 14 / 2025

Open Until Filled

Agency Website

pvcc.edu

Contact Name

Email

Phone Number

Special Instructions to Applicants

Application Package must include-

In order to better serve our customers, PVCC will only accept online applications. PVCC will not accept hand-delivered applications or applications submitted by mail, email, or fax. Cover letters, resume / curriculum vitae, and unofficial transcripts (if required) must be attached electronically to the online application. Unofficial copies of transcripts will suffice for initial review. Official transcripts are required upon employment. Foreign transcripts must be evaluated by an accredited evaluation service.

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link : or call DARS at 800-552-5019, or DBVI at 800-622-2155

Additional Information

Background Check Statement Disclaimer

The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include : fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link :

EEO Statement

The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.

ADA Statement

The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Quicklink for Posting

Salary : $90,000 - $110,000