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Customer Service Representative - Urgent Care

Pieper Pennsylvania Veterinary PC
Wayne, PA Full Time
POSTED ON 2/19/2025
AVAILABLE BEFORE 5/17/2025

Making a difference is what we do! Are you passionate about top notch veterinary & client care? So are we! Your career path awaits at the newly opened Metropolitan Veterinary Urgent Care and Specialty in Wayne, PA!

This state-of-the-art 6,000-square-foot facility conveniently located just minutes from Metropolitan Veterinary Associates, Rt. 476 / Rt. 76 / Rt. 30, and the PA Turnpike, is equipped with everything you need to provide outstanding care to your patients. As part of this innovative facility, you'll not only provide top-tier urgent care services but also work alongside an exceptional team of Emergency Doctors and Specialists.

If you're looking to take your profession to the next level in a collaborative, openhearted environment, this is the place for you!

About the Customer Service Representative - Urgent Care Role :

We are looking for a Customer Service Representative to join our growing team! As the first point of contact for clients and patients, you will play a vital role in ensuring a welcoming, professional, and efficient experience.

Schedule & Compensation

Schedule : Tuesday-Friday 4p-12a

Compensation : Starts at $20.70 / hr

  • includes shift differential

What You'll Do

  • Providing a warm and friendly first impression to all clients and patients.
  • Communicating with clients and the medical team in a clear, professional, and compassionate manner.
  • Answering phones, managing client inquiries, and scheduling app ointments effectively.
  • Maintaining accurate patient records and updating client information.
  • Assisting with patient admits and discharges, as well as payment processing.
  • Supporting the cleanliness and organization of the hospital, including the front desk and lobby areas.
  • Multitasking and prioritizing responsibilities in a fast-paced environment.
  • Collaborating with team members to ensure smooth workflow and excellent care.

    • Requirements

  • Friendly and professional demeanor.
  • Strong communication and organizational skills.
  • Proficiency with computers and phone systems.
  • Basic understanding of veterinary terminology (or willingness to learn).
  • Comfort being around animals and working in a pet-focused environment.
  • Ability to handle multiple tasks in a dynamic, team-oriented setting.
  • Attention to detail and the ability to stay calm under pressure.

    • Our top tier benefits include

  • Leading industry compensation
  • Education Assistance Program & tuition reimbursement
  • Medical, Dental and Vision insurance
  • Paid time off
  • Paid volunteer time off
  • Continuing education paid time off and allowance (for licensed and non-licensed team members)
  • Retirement plan including matching funds
  • Pet adoption reimbursement
  • Mentorship with a team dedicated to Education and Development
  • Emotional support and well-being benefits for team members
  • Unlimited growth potential

    • At MVA, YOU are our priority. If you're looking for a career where you can thrive, grow, and truly make a difference , we'd love to have you join our team!?

    ACP1

    Salary : $21

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