Venue Operations Manager

Job Summary:  Responsible for all event sets up in each venue are accurate and meet the expectations and requirements of our clients. Manage all aspects of cleaning programs and ensure the property is clean and sanitized at all times. Welcome our guests and proactively assist with their needs. Communicate effectively with our clients and Pier Sixty team members as required to ensure successful event execution. Manage the event service team during their shift and ensure high standards of quality, housekeeping and cleanliness are being met. Support Director of Venue Operations with all aspects of planning and daily operations of the department.

Essential Duties and Responsibilities:

• Hire, train, supervise, schedule and participate in in activities of events team alongside Executive Director of Operations including counseling, discipline, training and direction.
• Attend scheduled BEO meetings to understand equipment set ups, staging, lighting, linen, load-in and storage requirements for each event as well as to ensure any event changes are thoroughly communicated.
• Complete a general overview of day events and designate work responsibilities equally to staff.
• Manage and lead event service staff to ensure efficiency, quality, cleanliness, organization and proficiency.
• Work with receiving department to ensure all linen orders arrive in full. Make sure linen orders are placed after checking par levels of linens to insure over-ordering. Place daily Linen orders and rent lumber when necessary.
• Meet and greet clients the day of the event and assist in any of their needs.
• Create and Maintain a regularly scheduled cleaning program such as restrooms, floor care, hard cleaning, detail cleaning projects etc.
• Track and record completion of daily housekeeping through checklists and other such tools
• Develop and deliver effective housekeeping training and educate all event services and housekeeping staff on cleanliness, tidiness and hygiene standards.
• Assist in maintaining and controlling all housekeeping equipment
• Direct and manage all aspects of housekeeping such as scheduling, staffing and quality of cleaning
• Manage and lead the team members to ensure accurate set ups, venue cleanliness, organization and ultimately satisfied clients
• Manage rental linen ordering & storage process. 
• Create weekly schedule for the Event team and complete payroll reports.
• Write up party reports for each event for future reference.
• Proactively manage AV Production load-ins and load-outs ensuring appropriate measures are taken to protect the building i.e. doors, walls, floors, carpet etc.
• Maintain ongoing communication with overnight team and work on the overnight shift throughout the year to increase knowledge of operation.
• Maintain communication with Banquet Event Manager during events to assist where necessary.
• Conduct performance evaluations of team members.
• Assist Executive Director of Operations with the direction and maintenance of cleanliness program
• Lead and provide hands on support for events staff which includes providing detailed task lists, following up on delegated projects and ensuring quality of work product. Set standards and prioritize work, setting daily, weekly, monthly preventative maintenance schedules.
• Organize and conduct meetings in conjunction with Executive Director of Operations with the events team. Monitor team performance, product quality and production flow; foster continuous improvement where necessary.
• Order all linen and lumber. Ensure that par levels are inventoried, linen is ordered, linen is checked upon delivery and credit is received for unopened linen.
• Mange the load-ins, set-tips, production and tear-down for all events
• Meet with greet clients the day of the event and assist in any of their needs.
• Manage the weekly schedule for events team and handle payroll
• Attend weekly BEO meetings to ensure event changes are being thoroughly communicated to all appropriate personnel.
• Complete daily notes to be reviewed at weekly meetings including continuous problems, suggestions for increased efficiency and new ideas.
• Ensure that party reports are written for each event for future information.
• Supervise load- ins, set-ups and aim load-outs to ensure the Integrity of the building.
• Work with sales team and client to determine power, lumber, staging, lighting, linen, load-in and storage needs.
• Communicate with Overnight Venue Operations staff
• Work closely with the Director of Banquet Services end Banquet Service managers to make sure events run smoothly.
• Open and Close facility as needed
• Enforce safety procedures and cleanliness standards throughout the facility.
• Special projects and assignments for continuous improvement.
• Maintains area in a clean condition at all times.
• Travel, as necessary, to different properties/venues
• Keep work area clean and well organized
• Attend and participate in all scheduled meetings and training sessions.
• Perform all reasonable requests by direct report as needed
• Required Qualifications, Skills and Abilities  
  • Minimum educational requirement of an associate’s degree from an accredited college.
  • Minimum two-year management experience in Event Services, Convention Services, Housekeeping Management or Catering Services within a hotel or catering facility
  • Ability to notice and recognize incorrect details related to the facility and cleanliness items and ensures that projects are completed up to Pier Sixty standards. A strong attention to detail and cleanliness. Is a must
  • Ability to communicate effectively with all other departments regarding needs to ensure that the product is up to Pier Sixty’s standards of quality and cleanliness
  • Ability to create a productive, efficient, and enjoyable work environment by motivating staff, implementing new procedures, generating new ideas, and instilling values of company within the team
  • Ability to supervise a large staff and accomplish goals on a timely basis.
  • Effectively conduct meetings and maintain communication lines between team members and management personnel.
  • Ability to read, write and speak fluently the English language in order to effectively deal with external and internal customers. Ability to collect accurate information from these customers to resolve conflict and ability to communicate effectively with Team Members, management, clients and vendors as necessary.
  • Hearing and visual ability to observe and detect signs of emergency situations and cleanliness related items
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
  • Ability to work independently or in a team setting

  •  Ability to work a flexible schedule in order to accommodate business level.  

• Physical Requirements:

  • Ability to safely and successfully perform the essential job functions, including meeting productivity standards.
  • Ability to maintain regular, punctual attendance
  • Ability to safely operate complex machinery such as genie lift and golf cart.
  • Ability to read and write English language in order to read recipes and communicate with other team members.
  • Must be able to lift and carry up to 50 and push and pull up to 150 lbs
  • Ability to stand, walk, sit, bend, stoop on a consistent basis
  • If Driver License acquired, must ensure safe driving and transport of food, beverage and paper products and must adhere to annual driver license background checks to ensure validity for driving
  • Sufficient manual dexterity of hand in order to use all property equipment and tools

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  Other Responsibilities:

  • Maintain professional appearance and behavior when in contact with guests and team members.
  • Know and follow all Pier Sixty emergency, safety and health procedures.
  • Follow policies and Procedures in training manuals and Team Member handbook,
  • Follow the sign in and out procedure for keys as necessary