What are the responsibilities and job description for the Guest Services Agent position at Pier Sixty & The Lighthouse?
Job Summary :
Be the face of The Pier Sixty Collection and leave a lasting impression as a Guest Service Agent (GSA).
Your mission : to wow our guests and clients with exceptional service and a warm welcome. As a pivotal part of our team, you'll be the liaison between guests, clients, and our internal teams, ensuring every event runs smoothly.
Position Details : Job Type : Full Time
Compensation : $20.00 per hour (can we put Starts or a range?)
Essential Duties and Responsibilities :
Warm Welcome : Greet all guests with a smile and enthusiasm, creating a memorable first impression.
Guest Assistance : Provide top-notch support for guest and client requests, ensuring their needs are met promptly.
Communication Hub : Efficiently handle phone calls, directing them to the appropriate departments with clarity and professionalism.
Transportation Coordination : Assist guests with valet parking, shuttle services, and car service needs during events.
Package Management : Consolidate and coordinate pickups for event-related items.
Parking Oversight : Supervise valet staff and coordinate parking arrangements with Chelsea Piers Guest Services Staff.
Safety Assurance : Ensure all parking and transportation safety measures are adhered to for guests and staff.
Skills & Requirements
Required Qualifications, Skills, and Abilities :
Educational Background : High School graduate or equivalent preferred.
Experience : Prior hospitality or events front service experience is a plus.
Industry Knowledge : Familiarity with the black car, valet, and bus industries is advantageous.
Customer Service Excellence : At least one year of experience in a similar role.
Organizational Skills : Strong ability to stay organized and manage multiple tasks.
Communication : Excellent verbal and written communication skills, with the ability to effectively interact with internal and external customers.
Calm Under Pressure : Ability to maintain a positive attitude and meet deadlines in a fast-paced environment.
Problem Solving : Quick to respond and adept at resolving issues efficiently.
Language Proficiency : Proficiency in English, with excellent diction for clear telephone communication.
Technical Skills : Proficient in Microsoft Office products, particularly Word, Excel, and Teams.
Flexibility : Ability to work a flexible schedule, including evenings and weekends.
Driver's License (Optional) : If applicable, must ensure safe driving and adhere to annual driver's license background checks.
Benefits and Perks :
Complimentary Chelsea Piers Fitness Membership : Stay fit and healthy with free access to our fitness center.
401k Program : Plan for your future with our 401k participation program.
Daily Staff Meal : Enjoy complimentary meals during your shifts.
Pre-Tax Transit Program : Save on commuting costs with our pre-tax transit benefits.
Join us and be part of a team that values excellence, teamwork, and creating unforgettable experiences. Apply now to become a vital part of our Guest Services team at The Pier Sixty Collection!
Qualifications
Salary : $20
