FSS Coordinator

REPORTS TO: Deputy Executive Director

SALARY RANGE: $28.00 - $32.00/ hourly
PCHA Benefits Package

SHIFT/SCHEDULE: Hourly, Exempt
Non-Union

The Pierce County Housing Authority (PCHA) is a self-supporting public body enterprise created by Pierce
County's Board of Supervisors (now County Council) in 1978 according to State statute (RCW35.82). The mission
of the Pierce County Housing Authority is to provide safe, decent, affordable housing and economic opportunity
free from discrimination. PCHA currently operates 121 HUD Public Housing units that we are in the process of
selling, 20 Units of USDA/RD Housing, administers approximately 3,003 HUD Section 8/HCV program vouchers,
and an Enterprise Portfolio comprising approximately 670 apartment units in 8 communities. Additional
competitive grants received periodically for the Renovation and Modernization of existing facilities, construction
of new facilities, and in support of our Family Self-Sufficiency Programs. Currently, the Pierce County Housing
Authority employs approximately 50 individuals.

BASIC FUNCTION
This is a grant funded, full-time professional position in the Supported Housing Department of Pierce County
Housing Authority (PCHA). The Affordable Housing Department is committed to the respectful provision of
services and education that offer opportunities for subsidized housing program participants to increase their
housing and financial stability, succeed in meeting self-established goals, and attain the future they envision for
themselves and their families.

The FSS Coordinator provides classroom training that addresses employment readiness, financial literacy, self-
empowerment, goal setting, and preparation for homeownership. The FSS Coordinator also provides individual
case management to program participants including needs assessment, identification of individualized goals,
development of detailed service plans, linkage to appropriate services, and ongoing monitoring of participant
progress. This FSS coordinator position serves participants of PCHA’s subsidized housing programs. This position
works with clients, employment service providers, employers, and community employment coalitions to prepare
the client for successful entry or re-entry into appropriate employment. This position is responsible for
recruiting and scheduling program volunteers through community contacts and coalitions, managing volunteer
schedules and assisting in coordination of volunteer recognition activities. The FSS Coordinator conducts
activities linked to program evaluation and manages program demographic and outcome data.

The successful candidate must be able to attend training and pass Family Self-Sufficiency certification within one
year of hire.

ESSENTIAL FUNCTIONS
• Outreach/ Marketing

o Inform and recruit program participation by participants in the Section 8 and Low-Income Public
Housing (LIPH) programs of PCHA

• Classroom Training

calendar that includes both core curriculum and special sessions developed in response to
participant need and/or interest.

o Provides training in conjunction with community volunteers with identified
expertise Develops, produces and distributes training materials

• Client Services

designed to assist the family in achieving self- sufficiency.
o Develops a detailed service plan outlining the specific services (such as employment training,

education and counseling), timeframes and goals for achieving self- sufficiency.
o Establishes and maintains regular meetings with participating families to monitor their progress

toward completing the FSS Plan.
o Coordinates escrow account payments and withdrawals with the approval of the Deputy Executive

Director.
o Develops strong working relationships with various service providers, including educational, banking

and human service organizations to ensure effective referral of FSS clients and associated follow-up.
o Maintains regular contact with Section 8 Housing Specialists to apprise them of client progress and

o Employment is the primary focus of FSS. The coordinator works with FSS participants to assess
readiness for employment, identify challenges, and develop individualized career path.

o Implements homeownership opportunities through the 8(y) and 5(h) programs as available
o Conduct employment training, including delivery of curriculum detailing preparation for, applying

for, and successfully retaining employment.
o Work with clients to develop individualized plans based on client education, skills, experience,

challenges, and interests leading to stable employment.
o Provide referrals to community employment resources as needed. Provide ongoing post-

employment and job retention services.

• Financial Education

with client Develops individualized plan for credit repair where needed Provide ongoing credit
information and assistance

• Other

complete and correct program files and records
o Develops reports as required for PCHA, HUD and other funding entities Ensures grant maintenance

as required by HUD and other funders.

REQUIRED KNOWLEDGE & SKILLS

• A thorough understanding of:

interviews)
o Possible barriers and risks to an individual’s rehabilitation (e.g., financial, learning disabilities

and transportation issues)
o Labor market information and occupational trends (e.g., national, local and hidden job market)
o Special hiring authorities, tax credits and special employer incentives
o Principles and methods for showing, promoting and selling services (e.g., marketing strategy and

tactics, program demonstration and sales techniques)
o Job development and placement strategies
o Federal and state rehabilitation laws, rules, regulations and guidelines
o Support services and resources within the community (e.g., Veteran Service Organizations,

colleges or universities and mental health services)
o Occupational Tools (e.g., Occupational information Network (O*NET), Dictionary of

REQUIRED ABILITIES

• Strong customer service orientation
• Sensitivity to the needs of PCHA clients who are homeless, low income, limited English speaking or

PREFERRED QUALIFICATIONS

• College degree, Associate’s, or Bachelor’s degree, with major course work in liberal arts, social services,

• Excellent verbal and written communication skills, as well as negotiation, problem-solving, outcome

• Mission-driven experience with a focus on serving the public.
• Must demonstrate high degree of integrity, ethics, and respect for others.

MINIMUM REQUIREMENTS

• EDUCATION: A minimum of a High School diploma or equivalent
• EXPERIENCE: At least three (3) years of progressively responsible public housing or nonprofit social

service program oversight experience.
• LICENSES AND OTHER REQUIREMENTS: Valid Washington Driver's License with an insurable driving

record. Consent to and pass criminal record background check in accordance with position requirements,
including but not limited to HUD guidelines.

o Ability to obtain Credit Counseling certification within 6 months of hire

WORKING CONDITIONS

• WORK SCHEDULE: Keep office hours sufficient to serve the public and manage staff; Monday through

• Sitting or standing for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard and calculator.
• Seeing to read various data both on paper and computer screen. Accommodations can be made as

EQUAL OPPORTUNITY
Pierce County Housing Authority is an equal opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or veteran status, or any other protected classes in local, state, or federal employment
laws.

APPLICATION REQUIREMENTS AND PROCESS
• Submit both a one-

o Cover letter needs to address how your experience and education and/or training qualifies you to
perform the essential functions listed in the job announcement.

of "FSS Coordinator– Your Last Name, Your First Name"
OR mail to:

Human Resources
11515 Canyon Rd E.
Puyallup, WA 98373

• Questions may be addressed to:

• DUE DATE: Position open until filled.