Department Computer Support Specialist 1

About the Human Services Department:
Pierce County Human Services is at the heart of community and human services within Pierce County government, playing a pivotal role in our safety net by supporting nearly 170 agencies and jurisdictions across the county. Our department actively collaborates with diverse community partners, including public and non-profit organizations, to identify and respond to the evolving needs of our residents. We are committed to fostering an impactful regional services system that not only addresses immediate challenges but also empowers all individuals and families. Together, we strive to create a thriving community where everyone can access the support they need to succeed.
  
We encourage you to learn more about our department by clicking here.
 
Why It's a Great Opportunity:  

This is an opportunity to make a real difference in your community by supporting the work of Human Services staff. In this role, you’ll take the lead on Information Technology support needs across the department, acting as a part of a large team of highly motivated, innovative, compassionate, and engaged employees working together to enhance the lives of individuals, families, and communities.

How to be Successful in the Role:  
The ideal candidate will have a strong background in a broad range of technical support to departmental staff in the IT-related areas of desktop support, web development, hardware and network setup, testing, security, inventory, and troubleshooting. Attention to detail and the ability to communicate effectively is critical.
 
Your Future in this Role: 
Your work will directly impact your community and Human Services' mission to serve the public. 

Core Daily Responsibilities: 

• Provide desktop support to assigned department staff. 
• Troubleshoot and resolve various issues related to workstations and related hardware/software; Establish and/or change passwords for department staff; Provide user account assistance. 
• Set-up and issue PC’s, laptops, and other hardware to department staff following IT Division standards 
• Request login account creation, modifications, and removal from central systems such as Active Directory, email, financial systems and SUN. 
• Assist in setting up of department-wide IT project timelines/plans. 
• Participate in the research and purchase of computer equipment and supplies. 
• Organize and maintain inventory of computer equipment and supplies. Assist with disposal of surplus equipment.

This announcement is not intended to reflect all duties to be performed by our next team member but shall present a descriptive list of the range of duties that may be performed.  To view the complete classification, click here.

• An Associate’s degree in computer science, data processing, education, public or business administration, engineering, or related field AND 
• Two or more years of information technology applications and systems experience is required. 
• Additional education or experience may substitute for the recruiting requirements.
• A resume and cover letter must be attached to the application.

Special Requirements/Qualifications:

• Possession of, or the ability to obtain, a valid Washington State Driver's license or otherwise meet the travel requirements of the position is required. 
• Ability to successfully complete all required background investigations. 
• A resume and cover letter must be attached to application.

To be considered for this opportunity please:

• Complete and submit a detailed online Pierce County Employment Application by selecting "APPLY" above or go to:   www.piercecountywa.org/jobs. 
• To be considered all applicants must submit a resume and cover letter with their application.
• If you have a question about this opportunity, please email the Recruitment Team at PCHRRecruit@piercecountywa.gov and specify the Job Number and Title. 
• If you do not have internet access, you may visit your local public library or any WorkSource location and use their computers.
• Individuals needing accommodation in the application, testing process or need this job announcement in an alternative format may call Human Resources at (253) 798-7480, at least two days prior to the need.  

This is a competitive selection process. Your application will be reviewed and evaluated for the quality and quantity of education/experience in the areas listed. Applicants whose qualifications most closely correspond to the County's needs will be eligible for further consideration. Notification of application status normally occurs 2 to 3 weeks after the closing date. Short notice may be given to applicants to participate in further selection processes which may include assessments, phone screen, and interviews.
 
At Pierce County, diversity, equity, and inclusion means commitment, not a single step. We strive to foster an inclusive environment that supports equitable access to opportunities throughout your career. We want to recruit, develop, and maintain a talented workforce from various backgrounds, cultures, lifestyles, and perspectives, committed to our vision.   Employees of the County have local, direct, and visible impact in our diverse community. Will you join us in keeping Pierce County a place people are proud to call home?  

Salary : $34 - $46