Microsoft 365 Services Team Supervisor

Why It's a Great Opportunity: Join us for an exciting leadership opportunity supervising the IT service team that supports Pierce County business operations, and 3,500 employees, that are reliant on Microsoft 365.

As an IT Systems Engineer Supervisor, you will lead a core team responsible for Microsoft 365 service management, ensuring smooth daily operations, system availability, robust security, and responsive end-user support. You’ll collaborate with various IT teams to implement and support solutions using Microsoft 365, such as Office Apps, Teams, Outlook, eDiscovery Premium, and SharePoint, as well as managing vendor relationships and contracts with Microsoft.

In this hands-on role, you will leverage your deep expertise in Microsoft 365 while supervising a dynamic and skilled five-member team and working across the IT division with others who leverage Microsoft 365 components such as PowerBI, PowerPlatform, and Microsoft Servers. You’ll be responsible for fostering professional and technical growth within your team and ensuring their continued development.

If you have a strong leadership background, in-depth knowledge of Microsoft 365, and a passion for service operations, this role offers you the opportunity to make a meaningful impact while supporting Pierce County’s technology needs.

Why It's a Great Department: The Information Technology Division is responsible for building, operating, and maintaining the technologies that power essential public services in Pierce County. As a national leader in public service innovation, we offer diverse technology solutions supported by a robust hybrid infrastructure, combining both on-premises and cloud-based systems, all secured by a reliable network. Our team thrives in a positive, collaborative environment where we support each other and the impactful work we do. Join us and be part of a division where your contributions truly make a difference.

How to be Successful in the Role: We are seeking a dynamic and collaborative IT leader with a passion for customer support and innovation. You will be a strategic thinker with a proven track record of leading talented teams in delivering IT services and support for Microsoft 365 technologies. Success in this role requires your strong communication skills, the ability to engage with stakeholders at all levels, and adaptability in modifying your approach based on feedback from leadership.

In addition to a deep technical understanding, your ability to be proactive, anticipates needs, and is actively involved in managing and guiding their team. A collaborative, team-oriented mindset is essential to drive success in this role.

Your Future in this Role: You will report directly to the IT Manager of Client Technology Services and lead a team of four skilled and dedicated staff members. In this role, you will play a pivotal part in delivering critical IT services and solutions. As a hands-on supervisor within the unit, you’ll have the opportunity to influence direction and actively contribute to the overall IT leadership strategy.

Core Daily Responsibilities:

• Supervise, lead, and contribute to the team supporting Microsoft 365 services, applications, and solutions, providing both people and technical leadership.
• Lead, coordinate, and contribute to team activities, including daily operational user support, defining procedures, staffing plans, strategic planning, performance management, and coaching.
• Own Microsoft 365 enterprise solutions and vendor relationships, ensuring service delivery, operational planning, financial oversight, and continuous improvement.
• Collaborate with senior leaders and technical staff to understand and meet customer business needs, ensuring exceptional service.
• Stay current on IT industry developments, share insights with leadership, and recommend improvements to applications and support models.
• Act as Client Technology Services Unit Manager in the manager's absence.

A classification description with a more detailed list of essential functions can be found here.

Minimum Qualifications:

• A resume and cover letter are required for consideration. 
• Bachelor’s degree in information technology, computer sciences, business/public administration, or related field; and,
• Eight years of information technology experience; and,
• Two years of experience in an IT project lead or supervisory role is required.
• Positions in specific program areas may require program-related experience, education, and/or training.
• Additional education or experience which clearly indicates the ability to perform the essential functions of the position may substitute equally on a year of year basis for the recruiting requirements.

Preferred/Desired Qualifications:

• Proven professional experience leading or supervising a technology services and support team.
• Expert level experience as a Microsoft 365 services professional.
• Expert level experience in the engineering of enterprise level information technology systems and solutions including needs analysis, alternatives analysis, technical requirements development, and solution implementation.
• Experience in IT program administration and project delivery including budget development, budget forecasting, work planning, status reporting, and presenting.
• Strong negotiations skills and effective vendor management.
• Progressive background in IT user and desktop service delivery and operations.
• Working knowledge in Microsoft’s Powershell, and PowerAutomate.
• Practical knowledge in Microsoft’s CoPilot and CoPilot Studio and other Artificial Intelligence tools.
• Experience and understanding of enterprise IT architectures, cyber security frameworks, regulatory compliance, and system standards.
• Exemplary customer and stakeholder management practices and ability to align service offerings with customer business needs.

As a condition of employment, the applicant will need to authorize and complete a background check. Information received from the background check is reviewed case-by-case and will not necessarily remove an applicant from consideration.

To be considered for this opportunity please:

• Complete and submit a detailed online Pierce County Employment Application by selecting "APPLY" above or go to:   www.piercecountywa.org/jobs. 
• If you have a question about this opportunity, please email the Recruitment Team at PCHRRecruit@piercecountywa.gov and specify the Job Number and Title. 
• If you do not have internet access, you may visit your local public library or any WorkSource location and use their computers.
• Individuals needing accommodation in the application, testing process or need this job announcement in an alternative format may call Human Resources at (253) 798-7480, at least two days prior to the need.  

This is a competitive selection process. Your application will be reviewed and evaluated for the quality and quantity of education/experience in the areas listed. Applicants whose qualifications most closely correspond to the County's needs will be eligible for further consideration. Notification of application status normally occurs 2 to 3 weeks after the closing date. Short notice may be given to applicants to participate in further selection processes which may include assessments, phone screen, and interviews.

At Pierce County, diversity, equity, and inclusion means commitment, not a single step. We strive to foster an inclusive environment that supports equitable access to opportunities throughout your career. We want to recruit, develop, and maintain a talented workforce from various backgrounds, cultures, lifestyles, and perspectives, committed to our vision. Employees of the County have local, direct, and visible impact in our diverse community. Will you join us in keeping Pierce County a place people are proud to call home?

Salary : $116,874 - $170,945