What are the responsibilities and job description for the Automotive Service Advisor position at Pierce Family Automotive?
Job Overview
We are seeking a motivated and customer-focused Automotive Service Advisor to join our team. In this role, you will serve as the primary point of contact for customers seeking automotive services, ensuring their needs are met with professionalism and care. You will leverage your mechanical knowledge and customer service skills to provide accurate information and recommendations regarding vehicle maintenance and repair services.
Responsibilities
- Greet customers promptly and professionally, assessing their automotive service needs.
- Provide detailed explanations of services, including oil changes, alignments, and other routine maintenance tasks.
- Create service orders and write up repair orders accurately, ensuring clear communication of customer concerns to the service team.
- Utilize automotive diagnostics to identify issues and recommend appropriate repairs or maintenance services.
- Maintain a thorough understanding of automotive repair processes and service management practices.
- Follow up with customers regarding their vehicle status, ensuring they are informed throughout the service process.
- Handle customer inquiries and complaints with a focus on providing exceptional service and resolution.
- Collaborate with mechanics and technicians to ensure timely completion of services while maintaining high-quality standards.
Qualifications
- Proven experience in customer service, preferably in an automotive setting.
- Knowledge of automotive repair processes, including air brake systems and general mechanical knowledge.
- Experience with service writing and auto service management software is a plus.
- Strong communication skills with the ability to explain technical information clearly to customers.
- Ability to work effectively in a fast-paced environment while managing multiple tasks simultaneously.
- A passion for the automotive industry and a commitment to delivering excellent customer experiences.
Join our team as an Automotive Service Advisor where your expertise will help us provide top-notch service to our valued customers!
Job Type: Full-time
Pay: $60,000.00 - $100,000.00 per year
Benefits:
- 401(k) matching
- Employee discount
- Life insurance
Shift:
- Day shift
Work Days:
- Monday to Friday
Work Location: In person
Salary : $60,000 - $100,000