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Helpdesk Analyst

Pierce
Chicago, IL Full Time
POSTED ON 12/15/2024
AVAILABLE BEFORE 2/11/2025
  • Demonstrates the ability to handle multiple employee/user requests with different priorities and deadlines
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Respond to queries either in person or over the phone
  • Acts as an escalation point for vendors and managed service provider
  • Maintain daily performance of computer systems
  • Respond to email messages for employees/users seeking help
  • Walk employees/users through problem-solving process
  • Install, modify, and repair computer hardware and software (must be able to move/lift equipment up to 50 lbs.)
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems remotely with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
  • Follow up with employees/users to ensure issue has been resolved
  • Run reports to determine malfunctions that continue to occur
  • Must be able to sit for extended periods of time


Requirements

  • Working knowledge of Microsoft Office 365 and Microsoft Teams
  • Expert understanding of desktop computer hardware and the Windows 10 operating system
  • Explaining and walking end users through setting up PC hardware
  • Experience with transferring data and profile information to new PC hardware
  • Experience with patch management systems (Quest KACE experience preferred, but not required)
  • Mobile Device Management experience (MaaS360 experience preferred, but not required)
    • Working with Android and iOS mobile devices
  • Experience with remote troubleshooting of software, hardware, printers, and networking

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