Deli/Bakery Supervisor

Job Description

Job Description

A Deli / Bakery Supervisors main duties include but are not limited to, supervising employees within the Deli / Bakery department to ensure the department is functioning safely, effectively and customer service is being provided at all times.

Main duties include preparing, cooking, baking and serving customers in the Deli / Bakery Department. Responsible for phone orders, custom orders, serving customers, cleaning machinery and department and stocking when the inventory requires. May be responsible for checking materials and supplies and reporting when stock is low.

May require a high school diploma or its equivalent and 0-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Works under immediate supervision of the grocery assistant manager and manager. Primary job functions may require exercising independent judgment. Abides by pre-established guidelines to perform the functions of the job. The successful candidate will play a fundamental role in achieving our customer satisfaction and revenue growth objectives.

Responsibilities :

• Pleasantly deal with customers to ensure satisfaction.
• Engages and maintains a professional working relationship with vendors which may include ordering and checking in the vendor at the time of delivery.
• Directly supervises employees in the Deli / Bakery department. Supervisory responsibilities include but are not limited to, following all organizational policies and procedures, training employees, planning, scheduling, assigning and directing tasks, disciplining employees, addressing complaints and resolving problems. This position may also require your participation in the interview process of new applicants or the termination process of an employee.
• Food preparation including but not limited to, frying, seasoning, and baking items.
• Slice, weigh and wrap cold cuts and cheese products, print tags indicating weight, product, date, time and price.
• Assemble and decorate cakes or bakery items per customers request.
• Handling customer phone orders or custom requests with courtesy and professionalism.
• Resolve customer complaints, guide them and provide relevant information
• Greet customers when entering or leaving department and provide answers to customer inquiries regarding Deli / Bakery items.
• Serve customers in the Daily Hot Line and provide information if asked about the items offered.
• Maintaining a clean department by performing the following tasks : Clean cold cut and cheese display case, wash dishes used to prepare Deli / Bakery items, organize and clean display shelves when needed, mop floors daily, clean department equipment such as slicers, scale, stove, mixer, etc (this list is not all inclusive).
• Report mechanical problems with any equipment through the use of Work Order Forms.
• Answer customers' questions and get a manager if answer doesn't solve the issue
• Receive, inspect and store Deli / Bakery products upon delivery.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, talk or hear. The employee is required to use their hands / arms to finger, handle or reach. They are required to climb, balance, stoop, kneel crouch or crawl. The employee is occasionally required to sit, taste or smell. The employee must frequently lift and / or move up to 50 pounds. Specific vision abilities required by this job include peripheral vision.

Top skills & proficiencies :

• Basic Math
• Interpersonal Communication / Written and Verbal Communication
• Time Management
• Product Knowledge
• Telephone Etiquette
• Customer Service
• Dispute resolution
• Dependability
• Efficiency
• Flexibility
• Friendliness
• Basic (PC) Computer Knowledge
• Attention to Detail
• Sales
• Positive Attitude
• Punctuality
• Ability to Multi-Task