What are the responsibilities and job description for the Front of House Operations Manager position at Pietro's?
Benefits:
- 401(k) matching
- Competitive salary
- Flexible schedule
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Why work at Pietro's?
Working with us is not just a job; it's an opportunity to be part of a legacy that has been serving great meals and creating memorable experiences for nearly four decades. Here's why you should consider joining our team:
Working with us is not just a job; it's an opportunity to be part of a legacy that has been serving great meals and creating memorable experiences for nearly four decades. Here's why you should consider joining our team:
- Great Pay: At Pietro's, we understand the value of hard work, and we believe in rewarding our team accordingly. We offer competitive wages to ensure that your dedication and efforts are recognized and compensated fairly.
- Great Benefits: We care about the well-being of our employees and their families. That's why we provide a comprehensive benefits package that includes:
- Health Insurance: Your health is important to us. Our health insurance plans are designed to keep you and your loved ones covered.
- Retirement Plans: Planning for the future is essential. We offer retirement plans to help you build a secure financial future.
- Flexible Schedules: We understand the importance of work-life balance. Our flexible scheduling options help you manage your work and personal life effectively.
- Great Guests: At Pietro's, we have built a loyal customer base over the years, and our guests are at the heart of everything we do. Working here means being part of a community that appreciates and enjoys our food, creating a positive and rewarding atmosphere.
- Great Coworkers: Joining Pietro's means becoming part of a team that values collaboration, respect, and camaraderie. Our staff is a diverse group of individuals who share a passion for delivering exceptional service and creating a welcoming environment.
If you're looking for more than just a job – if you want to be part of a longstanding tradition of excellence, enjoy great pay and benefits, and work alongside fantastic coworkers and guests – then Pietro's is the place for you! Come be a part of our family and help us continue the legacy of providing exceptional dining experiences.
Job Summary
We are looking for an experienced and passionate Front of House Operations Manager to join our team. As a Front of House Operations Manager, your primary responsibility is to the customer, ensuring that every guest has a wonderful experience. To be successful as a Front of House Operations Manager you should have excellent communication skills and a passion for customer service. You should be someone who leads by example, both in how you interact with your team as well as how to support our guests. You will also assume a variety of responsibilities and duties such as recruiting and hiring restaurant staff, training, overseeing food quality, as well as greeting and serving restaurant guests, and supporting service. Below is a more exhaustive list of your expected duties.
Responsibilities
Job Summary
We are looking for an experienced and passionate Front of House Operations Manager to join our team. As a Front of House Operations Manager, your primary responsibility is to the customer, ensuring that every guest has a wonderful experience. To be successful as a Front of House Operations Manager you should have excellent communication skills and a passion for customer service. You should be someone who leads by example, both in how you interact with your team as well as how to support our guests. You will also assume a variety of responsibilities and duties such as recruiting and hiring restaurant staff, training, overseeing food quality, as well as greeting and serving restaurant guests, and supporting service. Below is a more exhaustive list of your expected duties.
Responsibilities
- Overseeing Daily Operations:
- Ensure smooth and efficient day-to-day operations of the front-of-house (FOH) areas, including the lobby, reception, dining areas, and customer-facing teams.
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Customer Service Management:
- Monitor customer service quality, handle guest inquiries, and resolve complaints or issues to ensure a positive customer experience.
- Train and coach front-of-house staff on excellent customer service practices.
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Staff Supervision:
- Supervise and manage FOH staff, including host/hostess, servers, bartenders, and bussers.
- Assign shifts, manage time-off requests, and ensure staffing levels meet operational needs.
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Training and Development:
- Onboard and train new FOH staff on policies, procedures, and service standards.
- Implement continuous staff development and provide feedback to ensure skill improvement and adherence to standards.
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Inventory and Supplies Management:
- Monitor and manage front-of-house inventory, ensuring sufficient stock of supplies such as menus, uniforms, and guest amenities.
- Coordinate with other departments to ensure smooth operations.
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Health and Safety Compliance:
- Ensure that the front-of-house area complies with health, safety, and sanitation regulations.
- Maintain cleanliness and organization in the FOH areas at all times.
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Financial Management:
- Oversee daily cash handling and ensure proper procedures for cash register operations, credit card transactions, and tips distribution.
- Monitor and manage budgets for FOH operations, including labor costs and supplies.
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Scheduling and Shift Coordination:
- Create and manage FOH employee schedules, ensuring adequate coverage during peak hours and special events.
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Guest Relations:
- Build and maintain strong relationships with regular guests and high-profile customers.
- Handle guest reservations and coordinate with kitchen or bar staff to ensure seamless service.
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Collaboration with Other Departments:
- Work closely with kitchen, bar, and management teams to ensure seamless communication and operations across the venue.
- Participate in meetings and provide feedback on guest preferences, service improvements, and team performance.
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Performance Monitoring:
- Evaluate staff performance and provide constructive feedback.
- Recognize and reward excellent service, and address any areas of improvement for staff.
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Event Coordination:
- Coordinate special events, private parties, or group bookings within the front-of-house area, ensuring everything runs smoothly and guests are satisfied.
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Problem Resolution:
- Act quickly to resolve operational issues, staff conflicts, or guest complaints in a professional and efficient manner.
Qualifications
- Ideally, 2 years of experience as a Director of Hospitality, General Manager or similar role
- Ideally, 5 years of experience in customer service experience
- Computer literacy
- Strong leadership, motivational, and people skills
- Critical thinking and problem-solving skills
Salary : $75,000 - $80,000