Business Relationship Manager

Position Overview

Keep our communities fed.

Our focus is simple but meaningful, from our distribution centers to our offices — every employee of C&S and their family of companies works to help feed local families, neighbors, and communities.

The Mgr, Business Relationship leads a team of sales specialists for center store and perishable. The position builds working relationships between retail franchise and corporate stores, merchandising and warehouse operations to achieve high levels of customer satisfaction in relation to the company's operations and the development of and adherence to standard operating procedures. The role delivers on key account sales goals for their district and key accounts. This role additionally contributes to the cross-functional teams in the delivery of product, projects, programs, and retail financial goals in support of customer's business objectives; develops cost efficiencies; and brings key players together to solve problems and eliminate roadblocks. Works collaboratively with other Customer Experience (CXT) team members to identify root causes of operational issues and garners the alignment and resources to solve chronic issues.

Job Description

• Full Time

• Location: Sheboygan, WI

Job Description

• Lead, mentor, and develop perishable and center-store sales specialists to achieve and exceed sales targets
• Plan and execute daily, weekly, monthly and quarterly sell programs
• Monitor and manage product purchases and teamwork scores to best support the financial success of franchise
• Facilitate communications as appropriate to all stakeholders; effectively communicate with customers to resolve service issues and to evaluate their requests; prepare and present customer presentations to review project scope.
• Monitor and support operational KPI improvement across assigned
• Recommend and implement cost improvement
• Monitor quarterly and annual contracted volume thresholds and conduct regular performance reviews to maintain
• Influence customer decision-making on key improvement
• Manage & support new business start-ups, closures, hand offs with the Leadership Key Stakeholders of Retail
• Coordinate operational planning around key customer events such as holiday planning, grand openings, anniversary sales, major in-store events.
• Travel Required: Yes

Environment

• Office: Office Temperature (65F to 75F)
• Store: Office Temperature (65F to 75F)

We offer:

• Weekly Pay

• Benefits available from day 1 (medical, dental, vision)

• Company matched 401K

• PTO and Holiday Pay offered

• Career Progression Opportunities

• Tuition Reimbursement

• Employee Health & Wellness program

• Employee Discounts / Purchasing programs

• Employee Assistance Program

​We’re searching for candidates with:

• Proficiency in Microsoft Office Suite, project management software (e.g., Work Otter), and technical computer skills.
• Exceptional communication skills (both written and verbal), analytical skills, and business acumen.
• Demonstrated expertise in project management and sales strategy, with the ability to develop and execute standard operating procedures

 

Years Of Experience 5-7: Strong sales background with in-depth knowledge of retail operations and supply chain with Supervisory experience preferred

Qualifications

Bachelor's Degree - Business

Shift

1st Shift (United States of America)

Company

Piggly Wiggly Midwest LLC

About Our Company

Building on its more than 100-year history in the grocery business, Piggly Wiggly ® continues to grow its presence with stores throughout the Midwest, South and Northeast. C&S Wholesale Grocers, LLC. operates corporate stores and services independent franchisees under a chain-style model. This unique grocery store offers the selection and assortment of a national chain, with the service and local customization of a community-based retailer. Each store contains specialized local assortments to meet local shoppers’ needs.

Piggly Wiggly ® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. The Company provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.