What are the responsibilities and job description for the Call Center Coordinator Cardiology, Full-Time, Days position at PIH Health?
Under the direction of Cardiology - Wilshire Management, the Call Center Coordinator performs all tasks related to patient scheduling and pre-registration in an efficient, accurate and hospitable manner to ensure that patient, physician and organizational needs are met. Works closely with management to troubleshoot and resolve issues. Engages in performance improvement activities as needed and serves as a communication facilitator for area of responsibility.
PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook , Twitter , or Instagram .
Required Skills
Critical thinking and problem solving skills to identify and resolve problems in a timely manner
Demonstrated ability to communicate effectively and tactfully
Knowledge of customer service principles and practices
Attention to detail, actively listens and always follows appropriate channels of communication
Excellent organizational skills, strong interpersonal skills
Uses time efficiently, able to deal with frequent change or unexpected events
Must be able to handle multiple tasks with interruption
Pleasant voice; ability to diffuse escalating situations and engage management when appropriate
Good English spelling, reading and comprehension skills
Knowledge and ability to perform tasks with Microsoft Office software
Spanish / Chinese bilingual preferred
Required Experience
Successful completion of high school education or GED
Minimum 1 year Customer Service experience
Ability to maintain composure and balance multiple priorities in a fast-paced environment
Preferred :
Telephone experience with excellent telephone etiquette
Knowledge of insurance / authorization process and basic medical terminology
Medical Assistant
Work experience in a Call Center setting
Critical thinking and problem solving skills to identify and resolve problems in a timely manner
Demonstrated ability to communicate effectively and tactfully
Knowledge of customer service principles and practices
Attention to detail, actively listens and always follows appropriate channels of communication
Excellent organizational skills, strong interpersonal skills
Uses time efficiently, able to deal with frequent change or unexpected events
Must be able to handle multiple tasks with interruption
Pleasant voice; ability to diffuse escalating situations and engage management when appropriate
Good English spelling, reading and comprehension skills
Knowledge and ability to perform tasks with Microsoft Office software
Spanish / Chinese bilingual preferred
