What are the responsibilities and job description for the Pike Market Senior Center Member Services Bilingual [Spanish/English] Coordinator position at Pike Market Senior Center & Food Bank?
Job Description
Job Description
Description : Position Summary :
The Bilingual Member Services Coordinator provides a welcoming and supportive presence for seniors accessing programs and services at the Senior Center. This role serves as a primary point of contact, providing consistent agency information to members in both English and Spanish, offering interpretation as needed, answering questions, connecting individuals with resources, and de-escalating potential conflicts. As part of the Member Services team, the Coordinator contributes to a positive member experience, assisting with information requests (e.g., transportation, community services), technology support, and activity programming, including co-escorting field trips. This position collaborates closely with the Programming and Member Services team and interacts regularly with other agency departments, such as meals, social services, and the food bank.
Essential Job Duties :
- Communication & Connection : Serve as a visible, predictable, respectful, and grounded point of contact, providing consistent agency information in English and Spanish, offering interpretation services as needed, and proactively connecting members with resources. Maintain clear and proactive communication through announcements, newsletters, and individual interactions, ensuring members are informed about policies and opportunities. Welcome and orient new members, fostering a sense of belonging.
- Enhancing the Member Experience : Cultivate a warm and welcoming atmosphere while consistently and kindly enforcing policies. Empower members to engage with activities, connect, and access necessary information, resources, and supplies (e.g., hygiene products). Proactively engage members to foster a sense of community. This includes the ability to set appropriate boundaries and manage expectations effectively.
- Gathering & Utilizing Member Feedback : Actively engage with members to understand their interests and gather feedback through formal and informal surveys, focus groups, and by monitoring suggestions. Collaborate with the Member Services and Programming team to assess program effectiveness and incorporate member input into future initiatives.
- Additional Responsibilities : Follow instructions as assigned and perform other related duties as needed.
Requirements :
Required Knowledge, Skills, and Abilities :
Work Environment & Physical Demands :
This position primarily operates indoors within the senior center, interacting regularly with the senior community. Physical demands include frequent standing and walking, occasional sitting, and the ability to lift up to 15 pounds.
This job description is intended to convey information essential to understanding the scope of the position. It is not intended to be an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Job descriptions may be amended or updated to meet the organization's needs.