Operations Support Specialist I

SUMMARY :

This is an entry level position responsible for providing internal customer service with a broad range of operational support activities for local and regional Pike Engineering operations. This role will report to a Supervisor or Manager in a Pike Engineering office.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Under supervision the individual in this role is expected to :

Input information accurately from a variety of sources into computer database or applications to support time and expense entry, work management, invoicing, AP, expense reconciliations or and other processes as assigned.

Provide general administrative and clerical support including mailing, scanning, and copying. May serve as the receptionist for the Pike Engineering facility.

Run reports from a variety of tools or systems and review data inputs / outputs for completeness and correctness

Arrange employee engagement activities in the office.

Prepare and modify documents including correspondence, reports, drafts, memos and emails as directed

Meet established deadlines and deliver requested information in a timely manner

Scheduling and coordinating meetings and appointments; maintain the master calendar of in-house meetings and manage employee calendars & availability  Support company and client sponsored events by organizing and scheduling catering, facilities, restaurants, or other vendors as necessary.  Maintain a variety of general administrative reports and databases including fleet, phone lists, storm rosters, occupancy and PPE assignment.  Cost-effectively monitor and order office supplies as required  Assist with new employee on-boarding process  Assist with maintaining fleet vehicles with coordinating and managing maintenance appointments and tracking mileage. Outfitting fleet vehicles with required up-to-date equipment.  Perform other dutiesas assigned by management.

COMPLEXITY OF WORK : Semi-routine; majority of work covered by established procedures.

RELATIONSHIP OUTSIDE WORK GROUP :

Exchange of information, which occasionally requires tact and / or diplomacy.

SUPERVISORY RESPONSIBILITIES : N / A

QUALIFICATIONS :   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listedbelow are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enableindividuals with disabilities to perform the essential functions.

1. REGULAR ATTENDANCE  is required.

2. EDUCATION  and / or  EXPERIENCE

EDUCATION

• Required High schooldegree or GED.
• Preferred Associates degree(AA or equivalent from two-year college or technical school).

EXPERIENCE

0-1 Year(s) Experience in similar support role or performing general administrative duties. Familiarity with utility or engineering office operations is preferred.

LANGUAGE SKILLS :

MATHEMATICAL SKILLS :

REASONING ABILITY :

A. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

B. Ability to deal with problems involving few concrete variables in standardized situations.

OTHER SKILLSAND ABILITIES :

PHYSICAL DEMANDS :  The physical demandsdescribed here are representatives of those that must be met by an employee to successfully performthe essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Close Vision (clear vision at 20 inches or less)

Color Vision (ability to identify and distinguish colors)

WORK ENVIRONMENT :  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enableindividuals with disabilities to perform the essential functions.

Whileperforming this job, the noiselevel in the work environment is :

Moderate Noise (Examples : business office with typewriters, and or computer printer, light traffic)

NOTE :  This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.

Pike Engineering is an equal opportunity employer

EOE / Minorities / Females / Vet / Disabled

Pike Engineering is a Non-Union Company