Manager Psychosocial Services

Pikes Peak Hospice & Palliative Care has an immediate opening for a Manager Psychosocial Services.

Location: Colorado Springs, CO

Status: Full-time

Schedule: Monday-Friday, 8-5

Pay Range: $62,836 - $80,329.60 annually

Supplemental Pay: Based on position, schedule and/or availability: Overtime

Mileage and Expense Reimbursement: Sixty-two and a half cents per mile – one of the highest in the industry!

CULTURE, BENEFITS AND PERKS: 

• We value engagement, community, and outreach initiatives and know it matters for our team members and our patients. We provide welcoming and supportive care to our patients and a work environment where all team members feel respected and valued.
• We support a culture of work-life balance and provide team members with two, free, confidential and robust benefit programs designed to provide solutions to the logistical and financial problems that arise in life. 
• Low healthcare premiums: we have not increased our team member medical rates 4 out of the last 5 years
• Employer pays over 90% of employee medical premium in some plans
• Health Savings Account (HSA) with significant Employer Funding: Single $1,000, Family $2,000 
• Healthcare Benefits are effective on the 1st of the month following date of hire
• Extensive Paid Time Off (PTO/Vacation Pay/Sick Leave) and EIB (Extended Illness Bank): 18 days in the first year for FT team members
• Seven Paid Holidays with an additional Floating Holiday
• 403(b) Retirement Plan with Employer Match: 50% match up to 8% of total compensation
• Company-Paid Life and AD&D Insurance
• Career & Logo wear 
• Education Reimbursement Program
• Clinical Career Ladders
• Certification Pay
• Generous Discover-a-Star Team Member Referral Program
• Team Member Service Awards
• Early Wage Access
• Legal and Identity Protection
• Robust Leadership Development Training Programs

REWARDING WORK YOU WILL DO:

Oversees psychosocial team members, bereavement services and volunteer services.  Positively impacts regulatory compliance, quality scores, and ADC growth.  Collaborates with business development and clinical operations leadership to align on initiatives and programs that will achieve desired results.  Compiles and analyzes data and recommends plans for improvement.  Ensures continuity of care between direct care and bereavement services, while managing the psychosocial team including Social Workers, Chaplains, Volunteers, and other supportive services that may be affiliate specific. Facilitates grief support groups and community outreach programs, ensuring the holistic integration of volunteer and psychosocial support in hospice and palliative care.  Works closely with other leaders to advance the organization’s mission and to elevate brand awareness through community presence and engagement.

• Manages bereavement services for hospice families, ensuring timely completion of assessments and care plans per Medicare Conditions of Participation (COPs).
• Oversees bereavement programs, including community counseling, support groups, and educational initiatives for team members, volunteers, and the community.  Designs programs that differentiate the organization in the community and add value to the people and referral partners we serve.
• Ensures compliance with policies, HIPAA, and DORA regulations to maintain care quality and consistency with hospice and palliative care mission.
• Coordinates and delivers orientation and ongoing learning and development of chaplains, social workers, counselors, volunteers and volunteer dept. team members. 
• Monitors caseloads, productivity and maintains appropriate staffing levels.
• Cultivates community relationships; develops new bereavement programs based on community needs in alignment with Business Development and Operations.
• Provides grief counseling and facilitates support groups when needed.
• Participates in quality improvement programs (QAPI) and ensures team adherence to quality standards like CAHPS and HIS.
• Oversees patient services by psychosocial team (Social Workers, Chaplains, Counselors, Music Therapists, and volunteers) and manages team productivity.
• Ensures accuracy and timeliness of EMR documentation to reflect patient and family needs.
• Manages team’s workload, ensures appropriate patient-to-staff ratios, and optimizes resource use.
• Attends and coordinates care meetings (IDT/IDG, patient conferences).
• Resolves patient and client complaints through evaluation and corrective action.
• Ensures compliance with regulatory agencies, participating in surveys and acting as liaison with surveyors.
• Collaborates with finance to ensure accurate, timely billing.
• Works with Clinical Managers to support teams and ensure compliance with hospice conditions of participation.

WHAT WE ARE GOING TO LOVE ABOUT YOU:

• Master’s Degree in Social Work, Counseling, Psychology, Divinity or related discipline. 

• One to three years of experience as a counselor, social worker or chaplain in a medical or mental-health setting (preferably home care or hospice); one year management experience. 

• Colorado license in Professional Counseling or Clinical Social Work preferred.  Valid Colorado Driver’s License and auto insurance. 

PHYSICAL REQUIREMENTS:

• Ability to lift/carry a minimum of 30 lbs

ADDENDUM:

Pikes Peak Hospice & Palliative Care is affiliated with Care Synergy, a nonprofit network of community-based hospice and palliative care organizations serving Colorado’s Front Range and the Region’s Largest Home Health, Hospice, and Palliative Care Network. Care Synergy provides mission support services to better equip Pikes Peak Hospice & Palliative Care to operate as a distinct and independent organization while working together to share best practices and serve more Coloradans along the Front Range.

If you need assistance completing the electronic application please contact our Talent Acquisition team via email at cs-recruitment@caresynergynetwork.org. You may also call the Human Resources Department at (303) 228-5647. Applications can be completed in-person at any one of our affiliate office locations.

The Organization does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, gender identity, pregnancy, national origin, age, disability, creed, ancestry, genetic information, marital status, sexual orientation/identity, transgender status, military or veteran status, or any other characteristic protected by federal, state, or local law. This prohibition includes unlawful harassment based on any of these protected classifications. 

Salary : $62,836 - $80,330