Aircraft OEM Technical Support

Description

Pilatus is hiring an Aircraft OEM Technical Support to join our Technical Support Engineering team in Broomfield, CO. In this role, you will provide front line technical support to Service Centers and operators of Pilatus business aircraft. You will serve as a subject matter expert in identifying and resolving technical issues and providing feedback to customers. A successful person in this position will act as a liaison between operators, service facilities, vendors, and Pilatus to return aircraft to service in a most expeditious manner. Take your career to the next level by joining Pilatus Business Aircraft! 

Essential Duties/Responsibilities

• Provides technical assistance in person, over the telephone, e-mail and online portal
• Advises and supports customer or other personnel in aircraft technical needs
• Records customer technical issues and maintain accurate support database
• Participates in 24/7/365 technical support coverage on scheduled rotation
• Identifies product improvement opportunities and communicate them appropriately

Other Duties/Responsibilities

• Reviews all publications (AMM, IPC, POH, SB) for technical accuracy
• Submits publication corrections and additions to Pilatus for review and implementation
• Assists various PilBAL departments as requested and/or required by company procedures
• Assists with Maintenance Training class instruction
• Provides technical expertise for warranty and CrystalCare claims processing
• Participates in trade shows and demo tours

Requirements

Skills/Qualifications

• FAA A&P or other equivalent CAA license required, IA preferred
• Minimum 5 years of related experience in aviation required
• Minimum 1 years of Pilatus aircraft knowledge and turbine engine maintenance experience preferred
• Excellent problem solving and analytical skills
• Team oriented and self-motivated; capable of handling multiple, simultaneous projects and tasks
• Professional manner and excellent oral/written communication skills essential
• Strong computer skills with proficiency in MS Office Professional software
• Ability to travel on short notice (~10%, up to 2 weeks at a time), both domestically and internationally
• Must qualify as a U.S. person in compliance with ITAR 22 CFR 120.15

What We Offer

• 11 paid holidays a year, plus 15 days of paid vacation time, and 6 days of paid sick/personal time to start with an increase to 20 days of paid vacation time after 5 years with Pilatus
• 90% of medical, dental, and vision premiums paid for single coverage and 80% for family coverage, averaging $9,600 annually
• Monthly health savings account (HSA) contributions totaling $2,250 for single coverage and $3,000 for family coverage annually
• 401(k) retirement plan matching up to 6%
• Life and long-term disability insurance premiums paid in full
• Tuition assistance available annually after the first year

The salary range for this position is $78,500 - 105,975 per year depending on experience. Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. 

Pilatus Business Aircraft Ltd was founded in Broomfield, Colorado in 1996. Pilatus’ new 118,000 square foot facility is custom-designed to conduct aircraft interior and exterior completions for all PC-12 NGX and PC-24 aircraft delivering to North and South America. This new completions center consolidates the operations Pilatus has performed at the Rocky Mountain Metropolitan Airport for over 20 years.  

With over 2,000 employees and about 120 apprentices at its headquarters in Stans, Switzerland and completion center in Broomfield, Colorado, the Pilatus family unites people from over 40 countries. We offer a secure, innovative, international, and sustainable work environment. Courage, vision, and outstanding performance have made us a strong company. Our culture is shaped by a high level of quality awareness, close customer relationships, and a high degree of employee commitment. 

Pilatus Business Aircraft Ltd provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

To submit a paper application, please mail your resume to 12300 Pilatus Way, Broomfield, CO 80021 Attention: Human Resources. No walk-ins please.  If personalized assistance is needed to complete an online application for this position, please email employment.us@pilatus-aircraft.com with your request.

Salary : $78,500 - $105,975