What are the responsibilities and job description for the Admin/dispatch position at Pillar Logistics?
The Administrator (Customer Service / Dispatcher) position will be responsible for managing (Populating, auditing, and briefing management) reports and working with routing systems as well as tendering loads, providing dispatch support for independent contractors and performing services.
Other duties will include but are not limited to:
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Dispatch independent contractors to appropriate locations according to customer needs
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Handle inbound calls from customers and delivery teams
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Work with customer staff in performing daily duties
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Consult with managerial personnel to meet operational goals
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Record and maintain files and records of customer requests, services performed, invoices, expenses reports and other various dispatch responsibilities
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Determine the response needed to effectively and appropriately deal with emergencies, accidents, breakdowns and customer service issues
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Claims examination and process
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Filing organizational paperwork
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Must be familiar with Microsoft Word and Excel
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Other duties as assigned
The ideal candidate will have geographical area knowledge of San Leandro, CA and surrounding areas, Microsoft excel experience, Routing systems experience, the ability to problem solve and provide resolution to issues.
We are an Equal Opportunity Employer