What are the responsibilities and job description for the Market Research Screener - Healthcare Studies position at Pillar Patient Advocates?
Who Are We?
Pillar Patient Advocates (PPA) is a NJ-based firm that assists international market research and communications firms connect with patients who are willing to share their experiences related to their illness. Due to exponential growth in healthcare market research and the demand for the healthcare industry to be more patient centric, our business is in a phase of rapid growth. Due to this continued growth, we are excited to be hiring several new team members.
Job Overview:
We are a small, rapidly growing organization and are looking for individuals who are willing to roll up their sleeves and get the job done. This is a great position for someone interested in starting a career in healthcare market research with the potential of moving up quickly at PPA.
Currently, the work will involve four days in the Somerset office for most weeks, more or less to be determined by Management. Initial training period may require 5 days in the office until individual is capable of working solo.
Responsibilities:
- Talk with many patients who have asked to be contacted about the studies (no cold calling) and connect them to healthcare market research opportunities.
- Interview patients using a prepared script and accurately record the responses to Excel grids. All responses must be made in a timely manner with a focus on accuracy.
- Work closely with the Associate Project Manager about the status of calls and the changing needs of a project.
What we are looking for:
- Someone warm and empathetic with the ability to also be very efficient due to the number of daily calls (heavy phone use.)
- Customer service or call center background helpful.
- Must have a working knowledge of Excel basics
- Superior attention to detail while multi-tasking between multiple studies.
- Ability to re-adjust priorities throughout the day is important.
Benefits: Full-time position with health insurance, fully paid vision and dental for employee, matching Simple IRA.
Job Type: Full-time
Pay: $42,000.00 - $55,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: Hybrid remote in Somerset, NJ 08873
Salary : $42,000 - $55,000