Bilingual Behavioral Health Scheduler

** This is a temporary position with the potential to become a regular full-time position. Having a dedicated Scheduler to enhance our workflows and scheduling processes for our clients is being piloted for our Behavioral Health programs, and we'll be evaluating the impact of the role over the next 90 days. **

SUMMARY

The Behavioral Health Scheduler is responsible for coordination of direct service staff schedules in the Electronic Health Record, and scheduling access to care for clients of Pillars Community Health.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintains the schedules of the behavioral health direct service staff in the Electronic Health Record, including maintaining the blocks of time for clinical and administrative time. Updates schedules in the system as staff availability changes.
• Schedules appointments for clients of Pillars Community Health.
• Provides outreach to people seeking behavioral health services; explains assessment process, including information on consents, items to bring in, and what to expect during the initial appointment.
• Maintains call list, documents number of outreach attempts and follows department procedures for engagement and discharge based on call response.
• Facilitates electronic communication and initial consents with new clients using Adobe Sign and other technologies.
• Provides clear and professional communication and excellent customer service.
• Works closely with the Director of Open Access and the Director of Mental Health Services to navigate clients into services.
• Cancels and/or reschedules BH direct service staff absensces, assists with permanent schedule changes, or changes to appointment details.
• Follows up with clients who missed their appointment to reschedule or facilitate discharge from services.
• Monitors schedules for accuracy, cancellations, and back fill openings.
• Documents client communication in the electronic health record and other sources as required.
• Maintains confidentiality; adheres to HIPAA regulations and mental health/substance use disorder treatment confidentiality laws.
• Provides mission-focused work towards improving the health of our communities and empowering individuals through compassionate, whole-person care. Embodies the values of PCH, including access, community, diversity, inclusivity, and respect, and service excellence, in all work operations.
• Participates in required meetings, in-service and other trainings, and consultations.
• Other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable an individual with a disability to perform the essential duties and responsibilities.

EDUCATION AND EXPERIENCE

High School Diploma or GED required.

3-5 years of experience required where one has worked in a centralized healthcare scheduling system, where the primary responsibility is to maintain staff schedules, schedule appointments for healthcare professionals, and follow up with patients/clients.

LANGUAGE:

Bilingual in Spanish and English required.

REQUIRED SKILLS

• Strong customer service skills.
• Communicates and engages with others with respect, dignity, and compassion. Able to communicate fluently in both English and Spanish.
• Excellent organizational, time management, and written and verbal communication skills.
• Shows strong attention to details.
• Is a self-starter; works well both independently and in a team environment.
• Ability to work on multiple tasks simultaneously, meets required timelines and performs in a fast-paced, complex organization.
• Is punctual and regular in attendance.
• Ensures confidentiality in all aspects of job performance.

SCHEDULE:

This is a hybrid position. The position requires 3 days on-site at the office each week in Berwyn, IL. Additional on-site hours as needed.

Weekly Schedule: Tuesdays-Fridays: 9:30-7; Saturdays: 9am-1pm.

On-site work days:

Tuesday, Wednesday, and Thursday

Remote optional days:

Friday and Saturday

PAY & BENEFIT INFORMATION

$17 - $25

* Wage is based on one's experience and qualifications as compared with our position requirements and other similar employees within the organization.

Employee Assistance Program, 401(k) retirement plan, accrual of paid time off for vacation, sick, personal time. Professional development membership to Relias Essential Learning.