Clinical Director of Open Access

SUMMARY

This position is accountable for day-to-day operations management and success of Access & Referral / Open Access activities. The Director will be responsible for developing, planning, organizing, and implementing strategies to manage program access and capacity, maintain or adjust for effectiveness in procedures, meeting regulatory and accreditation requirements, ensuring achievement of client contact hours for assessments, and meeting other key performance indicators for open access.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Direct day-to-day management of Access and Referral / Open Access program components, ensuring compliance with program goals including client / patient access / intake and case assignments management, clinical oversight, and documentation.
• Coordinate open access to ensure welcoming and same-day availability for evaluations, intakes, and follow-up appointments.
• Assist with the behavioral health program waitlist, including coordination of waitlist outreach.
• Participate in planning processes with VP of Open Access and Chief Program Officer for program development and resource utilization.
• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws, including hiring and training staff, evaluating performance, and providing coaching and development.
• Develop, implement, and maintain operational policies and procedures to increase access to services that promote health and positive outcomes.
• Participate in the Continuous Quality Improvement (CQI) process, overseeing adherence to protocols and objectives.
• Ensure documentation requirements and standards in Access programs are maintained in accordance with governing rules.
• Participate in regular management meetings to review and evaluate overall staff and program performance goals.
• Address quality-of-care concerns, staff concerns, client complaints, and department issues.
• Establish and implement staff protocols, ensuring updates and training for staff.
• Support the VP of Open Access and Chief Program Officer in developing and maintaining relationships with internal and external stakeholders.
• Ensure staff attendance at required meetings including weekly consultations and supervision.
• Complete regular program evaluations and inter-agency communication to ensure program objectives are achieved.
• Provide crisis support to clinics as needed.
• Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable an individual with a disability to perform essential duties.

EDUCATION AND EXPERIENCE

Master’s Degree in Counseling, Psychology, Clinical Social Work, Marriage and Family Therapy, or related field. Experience providing clinical and administrative supervision required. Experience with clinical assessments required. 2-3 years of program development, managing clinical processes, and data management experience required. Clinical License required (LCSW / LCPC / LMFT). Experience with non-profit, community mental health, or health care, and / or social services required.

Skills

• Knowledge of developing and implementing clinical policies, procedures, and processes.
• Excellent leadership and program development capabilities.
• Strategic thinker with the ability to create, develop, and implement plans.
• Excellent communication and interpersonal abilities.
• Knowledge of using data to analyze program effectiveness.
• Commitment to the mission and vision of the organization.
• Knowledge of policies and regulations related to access in healthcare and safety net programs.

LANGUAGE

Bilingual skills (English / Spanish) preferred.

OTHER

Must maintain a safe driving record and have a current valid Driver’s License. Position will require local travel between PCH work sites. Mileage for authorized work-related purposes is reimbursable.

PAY & BENEFIT INFORMATION

75,000-$85,000

Medical, dental, vision, short / long term disability, life, accident, critical illness, hospital indemnity, FSA, Employee Assistance Program, 401(k) retirement plan, paid-time off for vacation, sick, personal time, holidays, & wellness day. Professional development membership to Relias Essential Learning. Reimbursement for position-related certifications / clinical licenses.

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Salary : $75,000 - $85,000