What are the responsibilities and job description for the Customer Experience Lead position at Pilot Company?
About Pilot Company
We are an industry-leading network of travel centers with a strong presence in the United States and Canada. Our company supports a diverse portfolio of brands and has extensive expertise in supply chain management, retail operations, logistics, transportation, and technology innovation.
We are committed to maintaining a people-first culture and giving back to our communities. Our founding values have remained unchanged since our inception in 1958.
We strive to provide excellent service to our guests, team members, and trucking companies while ensuring the smooth movement of goods across North America.
EEO Policy
We adhere to an EEO policy that ensures all qualified applicants receive consideration for employment without regard to protected characteristics.
Military Veterans Welcome
Role Overview
The Shift Leader is responsible for supervising employees and managing daily restaurant operations. The ideal candidate should possess exceptional customer service skills and be able to multitask to ensure efficient operations.
Main Responsibilities
Essential Skills and Qualifications
Employee Benefits
We are an industry-leading network of travel centers with a strong presence in the United States and Canada. Our company supports a diverse portfolio of brands and has extensive expertise in supply chain management, retail operations, logistics, transportation, and technology innovation.
We are committed to maintaining a people-first culture and giving back to our communities. Our founding values have remained unchanged since our inception in 1958.
We strive to provide excellent service to our guests, team members, and trucking companies while ensuring the smooth movement of goods across North America.
EEO Policy
We adhere to an EEO policy that ensures all qualified applicants receive consideration for employment without regard to protected characteristics.
Military Veterans Welcome
Role Overview
The Shift Leader is responsible for supervising employees and managing daily restaurant operations. The ideal candidate should possess exceptional customer service skills and be able to multitask to ensure efficient operations.
Main Responsibilities
- Oversee employee performance to maintain high standards.
- Deliver exceptional customer experiences through responsive communication.
- Collaborate with managers to ensure seamless facility maintenance and operation.
Essential Skills and Qualifications
- Experience in restaurant operations or related field.
- Excellent customer service skills and adaptability.
- Proficient in using equipment like calculators and computers.
- Able to work effectively in a team environment, interacting with colleagues at various levels.
- Flexibility to work varied shifts, including nights, days, weekends, and holidays.
- Successful background check.
Employee Benefits
- Fuel Discount.
- Nation-wide Medical Plan/Dental/Vision.
- 401(k).
- Flexible Spending Accounts.
- Adoption Assistance.
- Tuition Reimbursement.
- Flexible Schedule.
- Weekly Pay.
