What are the responsibilities and job description for the Customer Service Team Lead position at Pilot Company?
About Us
Pilot Company is an industry leader in the travel services industry, with a rich history dating back to 1958. Our company values include a commitment to quality, customer service, and community involvement.
Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in key regions.
At Pilot Company, we strive to create a positive work environment that supports the growth and development of our team members.
Job Summary
The Shift Leader will supervise employees and general restaurant operations, ensuring high levels of customer satisfaction and efficiency. This role requires excellent communication and leadership skills, as well as the ability to work effectively under pressure.
Responsibilities
Requirements
Pilot Company is an industry leader in the travel services industry, with a rich history dating back to 1958. Our company values include a commitment to quality, customer service, and community involvement.
Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in key regions.
At Pilot Company, we strive to create a positive work environment that supports the growth and development of our team members.
Job Summary
The Shift Leader will supervise employees and general restaurant operations, ensuring high levels of customer satisfaction and efficiency. This role requires excellent communication and leadership skills, as well as the ability to work effectively under pressure.
Responsibilities
- Supervise employees and manage restaurant operations
- Ensure high levels of customer satisfaction through effective communication and problem-solving
- Maintain a clean and safe work environment
- Assist managers with tasks and projects as needed
Requirements
- High school diploma or equivalent required
- Previous experience in food service or hospitality industry preferred
- Excellent communication and leadership skills
- Ability to work flexible schedules, including nights, days, weekends, and holidays
