What are the responsibilities and job description for the Food Service Operations Manager position at Pilot Company?
About Pilot Company
Pilot Company is a leading network of travel centers with over 30,000 team members and more than 750 retail and fueling locations across 44 states and six Canadian provinces.
We are dedicated to fueling people and keeping North America moving, serving guests, fellow team members, or trucking companies.
Job Overview
The Deli General Manager oversees high-volume retail facilities, generating business plans to achieve established standards, sales, and profit objectives while ensuring customer satisfaction.
This role involves:
- Ensuring customer expectations are met
- Conducting meetings with subordinate employees
- Maintaining effective vendor relationships
As a Deli General Manager, you will build, coach, manage, and develop teams from a staffing, interviewing, hiring, and training standpoint.
Key responsibilities include:
- Driving sales growth
- Managing team performance
- Tracking inventory levels
- Providing exceptional customer service
- Analyzing P&L statements
Requirements
To be successful as a Deli General Manager, you must demonstrate integrity and accountability at the managerial level and excellent team leadership skills.
You should also be able to work a flexible schedule of nights, days, weekends, and holidays.
Essential qualifications include:
- 2-3 years of management experience in restaurant, deli, or foodservice
- Previous management proficiency in high volume retail with P&L accountability
- Ability to create and maintain a customer-focused culture
Benefits Package
We offer competitive pay rates, nationwide medical plan, dental, vision, 401(k), flexible spending accounts, adoption assistance, tuition reimbursement, flexible schedule, and weekly pay.
