What are the responsibilities and job description for the Operations Manager Lead position at Pilot Company?
Company Overview
Pilot Company is a leading network of travel centers with over 30,000 team members and more than 750 retail and fueling locations across 44 states and six Canadian provinces.
About Us
Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins.
We support a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Key Responsibilities
The Shift Leader will be responsible for supervising employees and overseeing general operations at the restaurant. They must possess excellent customer service skills to respond to customer needs, be self-motivated and assist managers with tasks to maintain facilities and ensure smooth operations.
They will be knowledgeable about store operations and Pilot Company's commitment to quality and customer service.
Requirements
- Previous experience or working knowledge of restaurant operations
- Incredible customer service skills & ability to help maintain a customer-focused culture
- Proficient with a calculator, computer, and other equipment
- Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
- Flexible schedule of nights, days, weekends, and holidays
