What are the responsibilities and job description for the Travel Center Retail Operations Manager position at Pilot Company?
Pilot Company is a leading network of travel centers with over 750 retail and fueling locations across 44 states and six Canadian provinces.
Job Overview
We are seeking an experienced Retail Assistant Manager to oversee our high-volume retail facilities. This role will be responsible for generating and executing business plans to achieve established standards, sales, and profit objectives, as well as customer satisfaction.
Key Responsibilities
- Ensure customer expectations are met through effective service delivery and operational excellence.
- Conduct regular meetings with subordinate employees to discuss performance, provide feedback, and set goals.
- Maintain strong relationships with vendors to drive business growth and cost savings.
The ideal candidate will have a proven track record of leadership, excellent communication skills, and the ability to work in a fast-paced environment. Additional requirements include:
- Minimum 2-3 years of management experience in the retail, restaurant, grocery, or other service industry with responsibility for financial results.
- Previous management proficiency in high volume retail with P&L accountability.
- Ability to create and maintain a customer-focused culture.
Pilot Company offers a competitive salary range of $56,485 - $85,200 per year, plus short-term monthly incentive opportunities.
Salary : $56,485 - $85,200
