What are the responsibilities and job description for the Service Writer position at Pilot Mountain Havoline Xpress Lube?
Automotive Service Writer
Pilot Mtn Xpress Lube is looking for the right individual to fill the role of SERVICE WRITER. PMXL is a growing, automotive, full service center in Pilot Mtn, and we are looking for that dynamic individual who wants to help the business continue to reach new heights in quality service. If you have experience as an automotive service writer, then this could be your next career!
Automotive Service Writer Advisor Job Responsibilities:
- Initiates automotive services and repairs by ascertaining performance problems and services requested.
- Verifies warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer rapport and records.
- Ascertains automotive problems and services by listening to customer’s description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
- Develops estimates by costing materials, supplies, and labor.
- Calculates customer’s payment, including deductibles.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
- Obtains approval signatures and enters RO into the service database system.
- Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer’s approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.
- Maintains automotive records by recording problems and corrective actions planned.
- Updates job knowledge by participating in educational opportunities and reading manufacturers’ publications.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Work Hours & Benefits: Job hours are from Monday - Friday, 8:00 am - 6:00 pm. Salary for the position is determined based on qualifications and experience in this area. We offer direct deposit, paid time off, continuing education reimbursement, employee service discounts and several other benefits that make us a great company to work for.
Automotive Service Writer Advisor Qualifications / Skills:
- Equipment Maintenance
- Problem solving
- Reporting research results
- Quality focus
- Productivity
- Estimating
- Product knowledge
- Customer service
- Safety management
- Computer skills (data entry, shop management software, word processing…etc)
Education and Experience Requirements:
- High school diploma, GED, or equivalent
- 2-plus years of experience in a service advisor role strongly preferred
- Experience or certification with specific auto service industry is a bonus
- Computer and point-of-sale proficiency
- Previous customer service experience
- Valid driver’s license with an acceptable driving record
How To Apply: To apply for this position, please call 336-368-8800, and ask for Darius Collins, or come by and fill out an application at 115 Foothill Drive, Pilot Mtn, NC 27041.
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
- Tuition reimbursement
Shift:
- Day shift
Work Days:
- Monday to Friday
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $40,000 - $50,000