What are the responsibilities and job description for the Client Support Specialist - Carlin position at Pilot Thomas Logistics?
Job Requirements
Essential Responsibilities:
Position Summary:
Responsible for delivering 100% customer retention through the oversight of daily order fulfillment and dispatching, visits to customer locations, and communication of customer needs.
Essential Responsibilities:
- Complete site-level visits with customers to ensure PTL performance exceeds customers' expectations.
- Resolve local logistical issues, work with customers and PTL operations team to provide solutions.
- Identify share-of-wallet (SOW) opportunities for existing PTL customers.
- Communicate pricing optimization and margin uplift opportunities with customer accounts.
- Provide local competitive intelligence to supervisor and regional team.
- Ensure tactical items such as customer tanks are functioning properly and customer samples are retained and completed in a timely manner.
- Help customers utilize the PTL Customer Portal or place orders directly into it on customers' behalf.
- Oversee the customer onboarding and setup process working with Data Governance to confirm transactions from delivery to invoice payment is seamless.
- Responsible for customer delivery documents and follow-up to get tickets signed and submitted on a timely basis as needed.
- Special projects as requested
- Perform other duties as assigned
- Previous experience within the oil and gas, distribution or logistics and transportation industries a plus.
- Ability to multi-task, prioritize and manage time effectively.
- Strong listening and presentation skills.
- Excellent verbal and written communications skills.
- Willing to travel in market as needed.
- Accountability driven to achieve goals and objectives while meeting and exceeding expectations.
- Valid and current driver's license.
- Have and maintain an acceptable driving record.
- Bachelor's degree in business administration or related field, or equivalent combination of education and work related experience required.
- This position requires visiting customers onsite and the associated travel to and from.
- May be exposed to temperature extremes, enclosed spaces, heights, and dust and/or dirt.
- Must be able to stand, bend, push and pull at least up to 10 lbs.
Position Summary:
Responsible for delivering 100% customer retention through the oversight of daily order fulfillment and dispatching, visits to customer locations, and communication of customer needs.
