Support Specialist, Business & Information Technology

The Support Specialist, Business and IT Programs oversees the daily operational functions of a large division. The Support Specialist is the primary caretaker of division workflow, student support, faculty support, scheduling and cancellation operations, initiation of paperwork for personnel and payroll action, follow-up on compliance reporting, grade submissions and provide guidance and support to students and general division efforts. This position requires the need for flexibility and continual reassessment of priorities.

About the Business and IT Division:

The Business & IT Programs (BUS) Division services approximately 40 – 50 full time faculty and staff members and over 100 adjunct faculty, as well as daily support to the Division Dean. The Division oversees 18 programs at five PCC campuses and online and serves a variety of student, faculty and community populations.

Duties and Responsibilities:

• Provide exceptional customer service
• Maintain confidential records, files, and interpretation of data for entry into databases requiring compilation of information
• Answer, screen, track, follow-up, and direct phone calls
• Review and respond to emails, update web calendar, and electronic communications and information
• Prepare, draft, and proof reports, letters, invoices, requisitions, forms, and spreadsheets
• Coordinate travel arrangements
• Set up, facilitate and coordinate meetings and take minutes
• Help setup, travel to, and facilitate information sessions and outreach events
• Order and maintain supplies
• Assist in supporting budget activities by monitoring expenditures, estimating future operational costs, and adjusting allocated funds as directed
• Compile reports or studies where analysis or technical data is required
• Support division scheduling for courses, faculty, and classrooms
• Participate in special projects as directed
• Perform other duties as assigned

Job Requirements:

• High School Diploma, or General Equivalency Degree and
• Three years progressively responsible administrative support experience

or

• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above

The ideal candidate will have the following knowledge, skills and abilities:

• Very positive, strong customer service skills
• Advanced current office management techniques, procedures, and methods
• Computer equipment and technology usage to include word processing, database, spreadsheet, communications, and other software
• Social media and very comfortable using new technology and resources
• Maintain confidentiality on all matters including keeping proprietary records
• Advanced social skills to work with people to achieve goals and actively look for ways to help people
• Excellent writing and preparation of reports, minutes, agendas, and other correspondence
• Excellent spelling, grammar, and punctuation skills
• Demonstrated success in working as part of a team
• Meet deadlines and prioritize while performing multiple tasks
• Establish and maintain cooperative working relationships
• Proven organizational skills
• Maintenance of database systems and electronic filing