Telecom Engineer

Job Description Summary

Department - Information Technology Job Description

Job Type : Classified

Job Classification : 5282 - Information Technology Support Engineer

Salary Grade : 15

Pay Range

Hiring Range : $66,536 - $79,843 Annually

Full Range : $66,536 - $93,150 Annually

Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification.

The Pima County Information Technology Department is seeking an experienced Telecom Engineer to join our team. Working in a highly team-oriented environment, this role involves supervising staff, leading projects to implement new telephony solutions, and providing ongoing support for the phone system, while remaining self-motivated and meticulous.

This team supports staff and call handling for multiple departments across dozens of locations with a variety of telephony needs. including architecture of ShoreTel / Mitel Connect phone system with ACD / IVR application and associated features, as well as Mitel MiVoice Business solution. The work involves supporting the phone system components, designing solutions for new / existing users and departments, along with working closely with teammates, users, and technical support to troubleshoot, identify, and resolve issues. This position will involve hardware and software upgrades including migrating users and departments from ShoreTel / Mitel Connect to Mitel MiVoice Business.

The successful candidate will make a difference in their community by supporting the mission of Pima County Government.

We offer an opportunity to utilize your current skills while building new ones. This position involves on-call rotation and off-hours maintenance. In this role, you must be able to lift phone cases and telephony hardware up to 50lbs. A physical is required prior to the official job offer. Additionally, you will successfully test and maintain certification for Arizona Criminal Justice Information System (ACJIS). This must be in place prior to completion of the training period.

In applying for this position, pay particular attention to the minimum qualifications and preferred qualifications at the end of this posting, addressing each qualification in the application itself before attaching a resume.

Essential Functions :

As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department's need and will be communicated to the applicant or incumbent by the supervisor.

• Within the centralized Information Technology Department (ITD);
• Maintains detailed records of equipment deployment, configurations, and any issues encountered during the process;
• Prepares reports on logistics performance, cost savings, and efficiency improvements;
• Plans and coordinates the installation and relocation of computer hardware, software, and peripherals across various departments or locations;
• Maintains open communication with various stakeholders, including IT teams, department heads, and end-users;
• Leads and participates in support for all types of tickets received by ITD : resolving problems, creating new capabilities, etc.;
• Participates in forecasting computing / communications growth and provides pro-active capacity management;
• Participates in the disposal of obsolete client and computing / communications center equipment; assists in client license compliance;
• Leads the automation, installation, configuration, documentation, troubleshooting and maintenance of ITD assets;
• Participates on Microsoft Teams to drive standardization and strategic implementations;
• Conducts testing to ensure the functionality and performance of computing and / or communications systems;
• Identifies and resolves any issues or malfunctions, troubleshoots problems related to connectivity and equipment failures.
• Within the Facilities Management Department :
• Manages fiber / copper builds for all Pima County cabling projects;
• Manages Pima County's three Communications Job Order Contractors (JOC's), ensuring they follow Pima County communication specifications;
• Creates, maintains and updates Pima County communications specifications;
• Supports Pima County users regarding communications projects, ensuring they receive the required information to complete tasks efficiently and within budget;
• Oversees Blue Staking for Pima County, ensuring outside plant communications remain secure and functional;
• Designs and builds copper / fiber redundancy to ensure Pima County key locations retain communications capability;
• Creates budgets and calculates costs for potential future communications projects for upper management;
• Forecasts maintenance costs for both fiber and copper throughout Pima County;
• Ensures our JOCs are cleared for work at Superior Courts, Juvenile Courts, Justice Courts, Recorders Office and Jails.

Minimum Qualifications :

Bachelor's degree from an accredited college, university or technical trade school with a major in computer science, computer engineering, management information systems (MIS), or a closely-related field as determined by the department head at the time of recruitment AND four years of work experience in the maintenance and administration of client computing or communications hardware and software infrastructure.

OR :

An Associate's degree from an accredited college, university or technical trade school with a major in computer science, computer engineering, management information systems (MIS), or a closely-related field as determined by department head at the time of recruitment AND six years of work experience in information technology including four years of experience in the maintenance and administration of client computing or communications hardware and software infrastructure.

Relevant experience and / or education from an accredited college or university may be substituted.)

Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.

Preferred Qualifications : (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.) :

Selection Procedure :

Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum / desired qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum / desired qualifications may be further evaluated / scored against any advertised Preferred Qualifications. Additional assessments / testing may be required as part of the selection process.

Supplemental Information :

Licenses and Certificates : Valid driver license is required at time of application. Valid AZ driver license is required at time of appointment. The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant's suitability to operate county vehicles in accordance with Pima County administrative procedures. Failure to obtain and maintain the required licenses and certifications shall be grounds for termination. Any offer of employment resulting from this recruitment is contingent upon Fleet Services' review and approval of the candidate's driving record. Some positions require a valid Arizona Class D driver license at the time of application or appointment. Failure to maintain the required licensure shall be grounds for termination.

Special Notice Items : Some positions may require completion of a satisfactory personal background investigation by the court or law enforcement agencies, due to the need for access to County Attorney and Court facilities, records, and communication systems. The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County.

Physical / Sensory Requirements : Will need to visually analyze network diagrams, read technical documentation, and interpret data and may also need to listen to audio signals or use specialized equipment to test and troubleshoot communication systems. May need to wear personal protective equipment (PPE) and follow safety procedures to ensure the individual's safety and the safety of others. Will require the ability to identify industry standard color-coding of electrical wiring and components. Will require lifting equipment up to 50lbs.

Working Conditions : Will work in an office environment. Will work with various equipment and tools such as computers, laptops, telephones, network analyzers, testing devices, and software applications. Will need to work in the field, this can involve working outdoors, climbing ladders, under desks and physically connecting cables or equipment. Will need to travel to different locations, including client sites, project sites.

EEO Information : Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.

Salary : $66,536 - $93,150