Court Case Management Generalist

Job Description Summary

Provide a variety of customer service, administrative, and clerical support for the Pima County Consolidated Justice Court primarily via the telephone. The incumbent will have considerable public contact primarily on the telephone responding to customer inquiries. This is a court-classified position. This position has no supervisory responsibilities.

Job Description

Hiring Rate: Starting at $17.36 Hourly

Duties/Responsibilities

• Perform customer service functions primarily by telephone and occasionally in person; provide information and/or assistance regarding court hearings, court procedures, fees, case status/disposition, lift defaults on driver’s licenses; distribute forms; respond to and research routine questions or complaints;
• Review court or case files for accuracy and completeness to determine next appropriate action;
• Receive and processes payments; update databases to reflect payment; issue receipts; balance payment receipts; and prepare daily cash out;
• Establish payment arrangements according to PCCJC policy and procedure;
• Provide customers with available options and/or resources according to court policies and procedures based on case type;
• Perform a quality check on each case for each call received correcting any issues;
• Guide customers to the court’s website to use available online resources;
• Create calendar events in the court’s case management system;
• Provide in-person coverage at the court’s information window;
• Process the court’s returned mail;
• Ensure the court’s electronic record is accurate using available reports;
• Respond to all customer service emails received by the court;
• Operate a variety of office equipment such as photocopiers, desktop computers, facsimile machines, and scanners;
• Complete side duties, special assignments, and projects as assigned.
  
  

Minimum Qualifications

High School diploma or equivalent and two years of customer service and/or office experience; OR any combination of education and/or experience as approved by Human Resources.

Supplemental Information

• Must have knowledge of the court's organization and structure, operations, rules, and procedures.
• Must have the ability to communicate effectively with coworkers, court staff, and the public.
• Must have knowledge of office procedures and practices including record keeping.
• Must have knowledge of office equipment and computer software such as Word, Outlook, and Excel.
• Must have knowledge of the principles and practices of time management, including time constraints and deadlines.
• Must have knowledge of business English, grammar, punctuation, spelling, and a strong mathematical aptitude.
• Must have knowledge of principles of research and data analysis.
• Must have skills in filing and typing forms, documents, and correspondence.
  
  

Licenses And Certificates

None required. Must be able to pass knowledge-based test at 6 months and 1 year after training.

Physical Demands/Working Conditions

Typically performs duties in an office environment performing frequent data entry. May have to sit, stand, and type for long periods of time. May lift material or equipment weighing twenty pounds or less.

Benefits

We offer exceptional benefits:

• Retirement Plan
• Vacation, holidays, and sick leave
• 100% paid parental leave
• Employer-paid Short -term Disability
• Tuition Reimbursement
• Health Wellness discount program
• Mental and Behavioral Health Benefits
• Paid Training with Advancement Opportunities
• Upon yearly anniversary, 56 hours of sick time accrued, less usage, may be rolled over to vacation time.
  
  

The Arizona Superior Court in Pima County and the Pima County Juvenile Court Center offer the same benefits as those offered to other employees working for Pima County. We offer a competitive benefits package to benefits eligible employees, which includes medical, dental, life insurance, flexible spending accounts, paid vacation and sick leave. Some benefits require contributions by employees in addition to contributions made by the employer.

Please see the link below for a complete description of the offerings.

Pima County Benefits

Retirement Plan Participation Is Mandatory For All Eligible Employees To Include a Mandatory Pre-tax Pay Deduction. Current Rates Can Be Viewed Here

ASRS Contribution Rates

Full-time employees of government organizations may be able to receive student loan forgiveness under the Public Service Loan Forgiveness Program. For more information click Student Loan Forgiveness | Federal Student Aid.