Job Description Summary

Job Description

OPEN UNTIL FILLED

Job Type: Classified

Job Classification: 5845 - Financial Services Representative I

Salary Grade: 4

First review of applications will be on 4/25/2025.

The Pima County Department of Finance and Risk Management is looking for a motivated and team-oriented individual to join their Revenue Management Division in the customer service section. This position is responsible for administrative support, answering phone calls, ensuring work unit policies, procedures, and activities comply with applicable County policies, maintaining databases using automated information systems to monitor and track information, and producing special reports. Other responsibilities include calculating debits and credits, posting accurately to customer accounts, and preparing paperwork for delinquent accounts for court processing. The ideal candidate would have experience utilizing utility billing systems. If you enjoy working collaboratively within a team of dedicated individuals and have a passion for learning, growing, and serving others in a fast-paced business environment, then this may be the perfect opportunity for you to join our team.

Essential Functions:

As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor.

• Utilizes utility billing systems to respond, handle, and assist customer inquiries, both over the telephone and in person, in a utility billing call center environment; provides information or resolves problems which require explanation or application of County, departmental, or program rules and policies; refers questions to appropriate staff;

• Coordinates unit activity with other departmental sections, divisions, other County departments, or outside agencies directly or through assigned staff; acts as an internal departmental coordinator for support activities such as financial, court, or program-specific functions;

• Reviews and verifies specialized documentation and initiates action;

• Creates and maintains, or directs the maintenance of, specialized databases, including inputting and retrieving data and producing complex computer-based reports; monitors and tracks information in a database;

• Calculates debits and credits, accurately posts to customer accounts; prepares legal paperwork for delinquent accounts for court processing;

• Researches, compiles, and performs initial, minor analysis of information; prepares routine, recurring, and special reports, correspondence, memoranda, operations manuals, and other documents for supervisory review and approval;

• Compiles and summarizes statistical and operational data; prepares periodic and special reports;

• Conducts and documents confidential or sensitive inquiries for management, and maintains appropriate security and confidentiality of information encountered or created;

• Establishes and maintains specialized reference files and materials;

• May train other department staff;

• May receive money and prepare receipt documentation.

Minimum Qualifications:

Two years of experience performing financial or administrative tasks, providing support and coordination for a division or program.

(An associate’s degree from an accredited college or university in public or business administration, finance, accounting, or a closely related field as determined by human resources at the time of recruitment may substitute for two years of required experience)

(Relevant experience and/or education from an accredited college or university may be substituted.)

OR:

Three years of experience with Pima County as an Administrative Assistant I or II or similar administrative classification within Pima County.

Qualifying education and experience must be clearly documented in the "Education" and “Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.

Preferred Qualifications: (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.):

• Minimum two (2) years experience in customer service (in-person and phone).

• Experience with/knowledge of database maintenance and reports.

• Experience with/knowledge of utility service and billing.

• Experience with/knowledge of Microsoft Excel.

Selection Procedure:

Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum/desired qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum/desired qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidates from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.

Supplemental Information:

Licenses and Certificates : Some positions require a valid Arizona Class D driver license at the time of application or appointment. Failure to maintain the required licensure shall be grounds for termination

Special Notice : The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County.

Physical/Sensory Requirements : Physical and sensory abilities will be determined by position.

Working Conditions: Working conditions will be determined by position.

EEO Information : Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.