What are the responsibilities and job description for the Online Student Services Advisor | Remote position at Pima Medical Institute?
The Online Student Services Advisor ensures students' academic success and overall well-being. This position supports online students in achieving their educational goals through skilled advising and collaborative support efforts.
ESSENTIAL FUNCTIONS :
- Provide excellent customer service to students while supporting the Online Student Services Coordinators and the Online Student Success Manager with daily initiatives.
- Work in partnership with Student Services Coordinators to advise, coach, encourage, and inspire students throughout the life cycle of their program.
- Monitor, update, and analyze student progress for attendance and academic progress daily.
- Monitor persistence and contribute to positive outcomes.
- Assist students with navigating resources within the Portal, the Student Center, and the LMS. Identify challenges and work with students to help them succeed.
- Proactively connect and communicate effectively with students.
- Correspond professionally and empathically while adhering to all FERPA requirements and documenting all student communication.
- Process Change of Status forms for all cancel-from-actives, conducts, leaves-of-absence (LOAs), withdrawals, and terminations. Track, monitor, and facilitate documents for re-enrollments.
- Assist online students with the proper personnel to resolve issues and challenges.
- Complete welcome calls and oversee the re-enrollment process. Participate in re-enrollment meetings and co-facilitate department / interdepartmental meetings.
- Acquire and broaden a clear understanding of policies and procedures and program-specific requirements. Establish a practical knowledge of accreditation standards.
- Assist and contribute to building and managing online resources and student success tools.
- Assist in planning and implementing student activities (such as commencement). Assist and contribute to new student initiatives, workshops, surveys, and success programs.
- Assist with building and maintaining a calendar of events for compliance-related topics and events to promote a strong online community.
- Provides proactive support for a successful and empowering learning experience with a diverse population of adult learners.
- The list of essential functions is not exhaustive and may be supplemented.
- Additional related duties may be assigned.
CORE COMPETENCIES :
MINIMUM QUALIFICATIONS :
PREFERRED QUALIFICATIONS :
REQUIRED LICENSES, CERTIFICATIONS, OR REGISTRATIONS :
