Student Loan Officer

Job Overview

Student Finance Officers play a critical role in making higher education more accessible and affordable by guiding students through financial aid processes and helping them achieve their educational goals. This position requires a unique combination of financial expertise, customer service, and compliance knowledge to support students effectively.

Essential Functions

• Conduct student interviews to assess financial aid needs and eligibility.
• Review and evaluate financial information, similar to assessing loan applications, to determine funding options.
• Maintain accurate student financial aid documentation and ensure compliance with institutional and federal regulations.
• Assist students with completing financial aid forms and educate them on repayment responsibilities, drawing on loan counseling techniques.
• Counsel veteran students, ensuring compliance with Department of Veterans Affairs guidelines.
• Manage student payment plans, contact students with outstanding balances, and recommend feasible payment solutions.
• Perform financial analysis to assist in structuring financial aid packages, akin to loan underwriting.
• Track and process financial aid documentation, including ISIRs and federal fund releases.
• Audit student files for completeness and accuracy, identifying discrepancies as one would with financial account audits.
• Coordinate with Admissions regarding financial aid appointments to provide seamless student support.
• Maintain familiarity with lending practices and financial policies relevant to student funding.
  
  

Core Competencies

• Critical Thinking: Apply analytical skills in evaluating financial aid eligibility and payment options.
• Communication: Articulate complex financial concepts in a clear and relatable manner.
• Customer Service: Build trust and rapport with students, using a consultative approach akin to client relationship management.
• Cultural Competency: Navigate diverse financial backgrounds with sensitivity and understanding.
• Ethical Decision-Making: Uphold integrity in all financial transactions and advising processes.
  
  

Minimum Requirements

• 3 years of experience in financial aid assistance, banking, or loan processing.
• Strong verbal and written communication skills to support client interactions and compliance documentation.
• Proficient in Microsoft Office/Google Workspace and financial systems.
• Ability to access Department of Education systems, with familiarity in loan origination and servicing platforms preferred.
• Exceptional customer service skills, with an emphasis on financial guidance.
• Experience with loan counseling or financial analysis.
  
  

Preferred Qualifications

• Associate's degree from an accredited institution.
• Knowledge of Title IV funding and banking regulations.
  
  

Additional Details

• Supervisory Responsibilities: None
• Required Licenses: None
• Hiring Range: $20.80 - $24.96/hour
  
  

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