What are the responsibilities and job description for the Shipping Clerk position at Pin HQ by GoPinPro?
Join the Pin HQ Team!
Are you reliable, detail-oriented, and great at problem-solving? Pin HQ by GoPinPro is looking for a Shipping & Customer Support Specialist to join our team! This role is perfect for someone who enjoys hands-on work, ensuring orders are shipped accurately and efficiently while also assisting with customer inquiries related to shipping. If you’re ready to be part of a growing business that values organization and customer satisfaction, we’d love to hear from you!
Key Responsibilities:
- Shipping & Fulfillment: Pack and ship online orders accurately and efficiently, ensuring all packages meet our quality standards.
- Inventory Management: Keep track of stock levels, restock supplies, and ensure all shipping materials are available.
- Customer Service Support: Handle inquiries related to orders, tracking, and shipping issues, providing excellent service through email and messaging.
- Problem Resolution: Assist customers with lost, delayed, or damaged shipments by coordinating with carriers to find solutions.
- Order Processing: Prepare shipping labels, confirm order details, and ensure accurate fulfillment.
- General Organization: Keep the shipping area clean and organized for smooth daily operations.
- Other Duties as Assigned: Be ready to assist with occasional tasks related to shipping and logistics as needed.
What We’re Looking For:
- Strong attention to detail and organizational skills.
- Ability to work efficiently in a fast-paced environment.
- Excellent problem-solving skills, especially when dealing with shipping issues.
- Strong written communication skills for customer support emails and messages.
- Dependability and the ability to work independently while maintaining accuracy.
- Prior experience in shipping, fulfillment, or customer service is a plus but not required.
- Comfortable using shipping platforms (like Shopify, USPS, UPS, or FedEx).
- Must be able to lift and carry packages as needed.
Why Join Us?
- Be part of a passionate and growing team in a unique industry.
- Work in a fun and creative environment at Pin HQ.
- Gain hands-on experience in e-commerce operations.
- Competitive pay based on experience.
If you’re excited about ensuring smooth order fulfillment and providing top-notch customer service, we’d love to hear from you! Apply today and become part of the Pin HQ team!
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
- Employee discount
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Every weekend
- Monday to Friday
Education:
- Associate (Preferred)
Experience:
- Personal assistant: 1 year (Preferred)
Work Location: In person
Salary : $15
