Salary : $39,411.00 Annually
Location : PCSO Administration - 971 Jason Lopez Circle Bldg C Florence AZ 85132, AZ
Job Type : Full-Time
Job Number : 202500272
Department : Sheriff's Office
Opening Date : 11 / 19 / 2024
Closing Date : Continuous
Description
JOB SUMMARY
Under close supervision, answers emergency and non-emergency calls for service, take information from callers, enter information into database, and provide assistance and information to Pinal County Sheriff's Office (PCSO) Deputies and other emergency services agencies. This is an entry level, trainee position. Upon successful completion of the training period, individuals in this classification are eligible for a non-competitive promotion to the Emergency Dispatcher position.
PLEASE NOTE :
- This is an entry level position and the salary is paid accordingly,
- Our Dispatch Center is open 24 / 7 / 365 days a year, this includes nights, weekends / Holidays . You will be required to work any combination of these shifts or hours.
- This announcement may be closed as soon as a sufficient number of qualified applicants have applied.
The trainee salary is set at $39,411.00 and after training. After the required training has been completed, you will non-competitively move into the Emergency Dispatch classification with an annual salary of $42,564.00
The application and any supplemental questions are an integral part of the selection process and must be completed in full in order for you to be considered as a candidate. Please complete each section and answer all questions as thoroughly as possible. DO NOT state "See resume" in lieu of answering. Unanswered questions, incomplete responses, omissions, or partial information may result in disqualification from the selection process.
NOTICE TO APPLICANTS :
The hiring salary for this position is dependent upon experience, qualifications and position funding; starting salaries will require an internal equity review and those that are above the first quartile will require additional approval.Per PCSO Selection Guidelines, the following may be disqualifiers :
Having been disciplined by any employer, including military, as an adult for abuse of leave, gross insubordination, dereliction of duty or persistent failure to follow established policies and regulations.Having been involuntarily dismissed, for any reason other than layoff, from two or more employers as an adult.Having held more than seven paid positions with different employers within the past four years, or more than 15 paid positions with different employers in the past ten years (excluding military). Students who attend school away from their permanent legal residence may be excused from this requirement as well as other persons with a reasonable explanation for an extensive job history.Resigning from any paid position without notice may be disqualifying, except where the presence of a hostile work environment is alleged or other reasonable cause existed.Example of Duties
Work in this classification requires an individual to be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described. Since every duty associated with this classification may not be described herein, employees may be required to perform duties not specifically spelled out in this classification description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this description.
TYPICAL CLASSIFICATION ESSENTIAL DUTIES :
Answer incoming emergency calls, interview and pacify callers, gather details, prioritize calls for service and determine appropriate personnel to respond, dispatch emergency responders, and relay pertinent information to law enforcement and public safety personnel in a concise, organized, and understandable manner.Perform duties according to Sheriff's Office policies and Standard Operating Procedures (SOP) for emergency services dispatch, in order to assure the safety of PCSO Deputies, other public safety personnel and the public.Provide information, instructions, and assistance to the public within scope of authority.Enter call information into computer aided dispatch (CAD) incident logs and in state and national databases at Deputies' request and search law enforcement and civilian data bases to provide Deputies with information.Track a variety of law enforcement and public safety agencies, resources, personnel, incidents, and trends.Provide detailed call information to Deputies as needed, maintain status and awareness of all public safety unit locations, monitor message traffic and relays information to Deputies, and assure that Deputies' safety is the top priority.Notify key personnel on critical incidents, contact other law enforcement and public safety agencies for additional information and resources as needed, and relay information regarding incidents.Enter data for records and reports, process forms and record files, query system databases as requested, collect statistical data and compile data for reports, and update and assure the accuracy of database.Receive and send information to and from other agencies and jurisdictions.Assist other Sheriff's personnel, County departments, outside organizations, businesses, and Federal, state, and local emergency services organizations.Maintain the integrity, professionalism, values, and goals of the Sheriff's Office by assuring that all rules and regulations are followed and that accountability and public trust are preserved.Responsible for ACJIS entries and removals and check co-workers' entries.Run subjects, vehicles, guns, etc. through the state and FBI' databases (ACJIS) to check for warrants, stolen status, validity of driver's licenses and vehicle registrations.Answer all phone lines including 911 calls.Maintain order and control over a radio channel.Dispatch calls via radio to deputies and monitor deputies while on patrol.Maintain absolute confidentiality of work-related issues, customer records, and restricted County information.Perform other related duties as required.Minimum Requirements
MINIMUM REQUIREMENTS TO PERFORM WORK :
High school diploma or GED equivalent.Two (2) years of customer service and computer experience.Type 35 wpm.Must pass a thorough background investigation and background re-investigation every 5 years.Terminal Operator Certification for access to Arizona Criminal Justice Information System (ACJIS) is required within six (6) months of hire.Preferred Qualifications :
Valid Arizona State Driver's License.Additional technical training and certifications may be required at the direction of the Sheriff.ADDITIONAL INFORMATION :
IMPORTANT PROCESS INFORMATION
CritiCall Test : Two-hour standardized test to evaluate multi-tasking and keyboarding skills, and a typing test (passing score is 35 words per minute or above).
Supplemental Information
Knowledge, Skills and Abilities :
Knowledge of Sheriff's Office policies and Standard Operating Procedures (SOP) for emergency services dispatch.The ability to work in a safety sensitive position.Knowledge of law enforcement and public safety agency terminology.Knowledge of geography, roads, and landmarks of Pinal County.Knowledge of principles of records management.Skill in obtaining information from hostile and emotional callers.Skill in operating a personal computer and specialized software and entering information with speed and accuracy.Ability to handle multiple tasks simultaneously, under pressure, and in emergency and stressful situations.Ability to communicate clearly and concisely and relay details accurately.Ability to interact with people of different social, economic, and ethnic backgrounds.Ability to follow and effectively communicate verbal and written instructions.Ability to provide effective customer service and deal tactfully and courteously with the public.ADA COMPLIANCE -
Pinal County Sheriff's Office is an Equal Opportunity employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities, and encourages both prospective and current employees to discuss potential accommodations with the employer.
PHYSICAL DEMANDS :
Frequently requires the ability to balance, climb, crawl, crouch, finger, feel, grasp, handle, reach, kneel, stoop, stand, ascend / descend stairs, perform repetitive motions and walk or sit for an extended amount of time.Must be able to remain in a stationary position for extended periods of time.Constant movement and use of limbs; this position requires good manual dexterity, coordination and stamina.Must have adequate speech, hearing and eyesight, ability to perceive and distinguish colors or shades of colors, sounds, taste, odor, depth, texture, and visual cues or signals demonstrate mental and physical acuity.Must be able to view monitors or screens for an extended period of time.Must be able to see and respond to dangerous situations.Must be able to respond quickly to sounds and movements.The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information.Requires the ability to react quickly under stressful work conditions and during emergency situations.WORK ENVIRONMENT :
Mostly sedentary work that is performed in a safe and secured area that may periodically have unpredicted requirements or demands.Work is performed in a fast-paced, high-volume, 24-hour / 7-day-per-week emergency communications center operation setting which involves sitting for extended periods of time.Must be available to work long, irregular schedules and on-call, including nights, overtime, evenings, weekends and holidays, as required by the needs of the agency.Pinal County offers some of the best benefits in Arizona! We offer a wide range of employee benefits. You can details about our organizations benefit program or you can review the list below :
An Employer that Values Each Employee and Prioritizes a Work Experience that Provides Ample Time for Stress Reduction and Work Life Balance.Paid Vacation And Sick Leave
15 Vacation Days Accrued Annually Starting Day One
After Three (3) Years of Service 18 Vacation Days Accrued Annually
After Five (5) Years of Service 20 Vacation Days Accrued Annually
Ten Paid Holidays One Paid Floating Holiday to Use as You Wish13 Sick Leave Days Accrued Annually Starting Day One
Paid Sabbaticals Every Five (5) Years
Two Week Sabbatical After Five Years of Continuous Service
Three Week Sabbatical After Ten Years of Continuous Service
Four Week Sabbatical After Fifteen Years of Continuous Service
Four Week Sabbaticals Every Five Years After Fifteen Years of Continuous Service
Comprehensive Wellness ProgramQuarterly Wellness Challenges
Vision Exams and Optometry Events Onsite
Vaccination Clinics
Onsite Mammogram and Prostate Screening Events
Skin Cancer Screening Events Onsite
Biometrics and Health Screening Events Onsite
Financial Health and Retirement Planning Events Onsite & Online
Fitness Resources and Onsite Sessions Like Yoga and Tai Chi
Retirement Plans with Generous Employer Contributions - Guaranteed Lifetime Benefit!Variety of Top Tier Affordable Medical Plans - Six Different Medical Plans to Choose From
Some Medical Plans with Zero Employee Premium Cost
Dental and Vision PlansTuition Reimbursement Program
Alternative Work Schedules
Telehealth
Qualified Employer for the Public Service Loan Forgiveness Program through the Dept of Education
Employee Assistance Program with Ongoing Training & Development Options
Civil Service Leave
VanPool Options
Short-Term Disability - Employer Paid
Basic Life Insurance - Employer Paid
Flexible Spending Accounts for Dependent Care and Medical Expenses
Suite of Voluntary Benefits including additional Life, Accident, Critical Illness & Cancer Insurance
Plus, work with an amazing team of people who are committed to making Pinal County a great place for its citizens and its employees (Above listed benefits are in effect as of January 7, 2024)
By checking this box you acknowledge the following. Pinal County Sheriff's Office is a 24 / 7 operation and applicants hired will be scheduled to work any available shift. This position will be required to work irregular shifts to include rotating days off, nights, weekends, and holidays. Your schedule can change without notice based on agency needs. If you do not accept these conditions, do not apply for this position.
Please check the box to indicate you have read and accept the position requirements.Required Question
Salary : $39,411 - $42,564
